Service Request Ticket

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Service Request Information

CONTACT	Name	Gentilini, Christina	Date	Oct 28, 2019 10:47 AM
	Department	College of Education	Phone	89427
	Location		Email	gentilinic@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160127 (opens in a new window)	Bldg/Room	RWEC 120
	Service Tag	20FWPD2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	20FWPD2	Location	Beth Jones
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER from W#20101153- Techsmith Camtasia Studio Acad v7.1 from VISA2011003000
	Wired NIC	18:66:DA:1B:D1:74

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Alix Karkanen	Nov 25, 2019 01:59 PM	Needs someone to come sign in (?) to adobe? here until 5.	Add Attachment
Katherine Reynoso	Nov 22, 2019 08:41 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Katherine Reynoso	Nov 22, 2019 08:41 AM	Finished	Add Attachment
Joe Collinsworth	Nov 21, 2019 05:01 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Joe Collinsworth	Nov 21, 2019 05:01 PM	Please go by at 8 and help her get set up (admin rights and printers)	Add Attachment
Joe Collinsworth	Nov 21, 2019 04:49 PM	Started	Add Attachment
Joe Collinsworth	Nov 20, 2019 04:58 PM	**This is an outgoing email Hi Christina, I need some additional information regarding service request #74328 Description: 11/19** Sophos missing services on W20160127 I got stuck installing statistics software in the Behavioral Sciences dept tonight and wasn't able to make it over to RWEC. Will try to get this started tomorrow evening, sorry about the delay. Joe	Add Attachment Public
Joe Collinsworth	Nov 20, 2019 12:32 PM	Start tonight	Add Attachment
Joe Collinsworth	Nov 19, 2019 04:46 PM	Do tomorrow	Add Attachment
Joe Collinsworth	Nov 14, 2019 04:59 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Joe Collinsworth	Nov 14, 2019 08:48 AM	Scheduled for tuesday right before 5. She’ll have everything backed up by then	Add Attachment
Joe Collinsworth	Nov 13, 2019 03:41 PM	Fought with this for like an hour and couldn't get it to uninstall. Gonna need to reimage	Add Attachment
Joe Collinsworth	Nov 13, 2019 03:41 PM	**This is an outgoing email** Hi Christina, I need some additional information regarding service request #74328 Description: Sophos missing services on W20160127 It looks like the Sophos settings on your computer need to be updated. This could present a security threat to the school network if not resolved soon. Please let me know when you are available so we can come take a look at it. Thank you Joe	Add Attachment Public
Joe Collinsworth	Nov 13, 2019 03:39 PM	Contact changed from Brittany Franklin to Christina Gentilini.	Add Attachment
Brittany Franklin	Nov 13, 2019 12:15 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Megan Thibeault	Nov 13, 2019 08:16 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Nov 13, 2019 08:16 AM	Last user was gentilinic	Add Attachment
Reggie Johnson	Oct 28, 2019 03:07 PM	Task reassigned to Reggie Johnson.	Add Attachment
Brittany Franklin	Oct 28, 2019 10:47 AM	Sophos missing services on W20160127, will need to be reinstalled. Tamper Protection Code: 154322395458	Add Attachment