Service Request Ticket

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Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Oct 28, 2019 10:50 AM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170547 (opens in a new window)	Bldg/Room	TODD 202
	Service Tag	8N9VYM2	Description	Dell XPS 15 (7thGen IntelCore i7-7700HQ Quad Core)
	Serial No.	8N9VYM2	Location	OFF CAMPUS w/ TRI MOVE-Robbin Bull
	CPU	Intel Core i7-7700HQ(Quad Core,3.8GHz, 6MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552; Adobe CC20**(NAMED USER)Robbin Bull FEB2018 Order#10275; TRANSFER FROM W#20130784:CorelDRAW GraphicSuiteX6 VISA2012003433, Camtasia v9.1/Snagit2018(v18) bundle VISA2017006977 Order10251, FMPRoAdv10w/Maint P0072910 Maint release FMPro11Adv Aug2010&Maint release FMPro12Adv; SPSS Stat. PremFacPack Term License (9/20/2018-09/30/2019)emailed 9-2018;
	Wired NIC	9C:EB:E8:71:10:90
	Wireless NIC	9C:B6:D0:F9:AE:11
	Bluetooth NIC	9C:B6:D0:F9:AE:12
	AUX NIC	10:65:30:03:60:20

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	franklinb@wou.edu	89267

Tracking

Entered by	Date	Memo
Brittany Franklin			Email Public
Entered by	Date	Memo
Brittany Franklin	Dec 02, 2019 10:53 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Brittany Franklin	Dec 02, 2019 10:52 AM	Removed it from Sophos central	Add Attachment
John Rushing	Dec 02, 2019 08:37 AM	Task reassigned to Brittany Franklin.	Add Attachment
John Rushing	Dec 02, 2019 08:37 AM	W20170547 should be off our network. Taken by Robin Bull when they left campus. It should not have been re-installed after they imaged it, also not on the domain.	Add Attachment
Brittany Franklin	Nov 26, 2019 09:35 AM	Task reassigned to John Rushing.	Add Attachment
Brittany Franklin	Nov 26, 2019 09:35 AM	Was this one of the ones you deleted Sophos from?	Add Attachment
Megan Thibeault	Nov 04, 2019 07:33 AM	Task reassigned to Brittany Franklin.	Add Attachment
Megan Thibeault	Nov 04, 2019 07:33 AM	Sounds like a user is ocming by today. Brittany should we be removing sophos then since now they are no longer with wou.	Add Attachment
Katherine Reynoso	Nov 01, 2019 10:36 AM	Task reassigned to UCS Tech.	Add Attachment
Katherine Reynoso	Nov 01, 2019 10:28 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Katherine Reynoso	Nov 01, 2019 10:27 AM	Robbin Bull is no longer on-campus, she left with TRI. She will come in on Monday to remove it completely. She might also bring another laptop that might have Sophos on it.	Add Attachment
Katherine Reynoso	Nov 01, 2019 10:10 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Brittany Franklin	Oct 28, 2019 10:50 AM	Tamper Protection Code: 857708732131	Add Attachment