Service Request Ticket

Service Request Information

CONTACT	Name	Topper, Ryan	Date	Oct 28, 2019 10:54 AM
	Department	Humanities/ English, Writing & Linguistics	Phone	89437
	Location		Email	topperr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190152 (opens in a new window)	Bldg/Room	BELL 323
	Service Tag		Description	Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
	Serial No.	FVFYQ1Z8L410	Location	Ryan Topper NEW T/TT English
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Office from XXXX2019009325;
	Wireless NIC	38:F9:D3:CD:41:E1
	Bluetooth NIC	A4:83:E7:0E:BC:AD

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Feb 06, 2020 03:05 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
John Rushing	Feb 06, 2020 03:05 PM	Reporting clean and all green...	Add Attachment
John Rushing	Oct 29, 2019 10:13 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
John Rushing	Oct 29, 2019 10:12 AM	I could not do it via JAMF so I emailed the user.	Add Attachment
Brittany Franklin	Oct 28, 2019 10:54 AM	Hey John, could you take a look and see if you can remove this one for him? Maybe contact him and have him try to delete it from Gmail too? Manual cleanup required: 'Mal/Phish-A' at '/Users/topperr/Library/Mail/V6/0A5808D9-DB2B-4160-8493-70A3AF8DE55F/[Gmail].mbox/All Mail.mbox/674666FD-638A-4699-8273-8497AE91479D/Data/4/Attachments/4047/2/Proof of payment (1).html'	Add Attachment