Service Request Ticket

Service Request Information

CONTACT	Name	Hopkins, Shari	Date	Oct 28, 2019 10:56 AM
	Department	Education & Leadership	Phone	88471
	Location		Email	hopkinss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190153 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
	Serial No.	FVFYQ4LHL410	Location	Parts Pile
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Office from XXXX2019009325;
	Wireless NIC	38:F9:D3:CD:68:DF
	Bluetooth NIC	A4:83:E7:0C:A8:83

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	franklinb@wou.edu	89267

Entered by	Date	Memo
Brittany Franklin			Email Public
Entered by	Date	Memo
Brittany Franklin	Nov 14, 2019 04:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brittany Franklin	Nov 14, 2019 04:06 PM	Cleared the alert in Sophos Central.	Add Attachment
Katherine Reynoso	Nov 14, 2019 03:54 PM	Task reassigned to Brittany Franklin.	Add Attachment
Katherine Reynoso	Nov 14, 2019 03:54 PM	Couldn't find the PUA. Acknowledged it.	Add Attachment
Joe Collinsworth	Nov 14, 2019 03:49 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Joe Collinsworth	Nov 13, 2019 01:30 PM	**This is an outgoing email** Hi Shari, I need some additional information regarding service request #74331 Description: PUA found on W20190153 It looks like the Sophos settings on your computer need to be updated. This could present a security threat to the school network if not resolved soon. Please let me know when you are available so we can come take a look at it. Thank you Joe	Add Attachment Public
Megan Thibeault	Nov 13, 2019 08:16 AM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Nov 01, 2019 10:00 AM	Task reassigned to Reggie Johnson.	Add Attachment
Brittany Franklin	Oct 28, 2019 10:56 AM	Please clean up the following PUA, then put in my queue when done: 'Bundlore' at '/Users/hopkinss/Downloads/AdobeFlashPlayer.dmg'	Add Attachment