Service Request Ticket - # 74332

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 28, 2019 10:59 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190351[Edit Inv] (opens in a new window) Bldg/Room TODD 232
Service Tag 5WWF0Z2 Description Dell Latitude 5290 2-in-1 (i5-8350U quad 1.7GHz)
Serial No. 5WWF0Z2 Location Betsy Paniagua

CPU Intel Core i5-8350U 8thGen(Quad 1.7GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wireless NIC DC:71:96:2E:96:86


AUX NIC 98:E7:43:B2:98:1A

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Oct 29, 2019 04:50 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Oct 29, 2019 04:50 PM 
It got fixed and it looks good to go.
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Katherine Reynoso Oct 29, 2019 04:50 PM 
Task reassigned to Katherine Reynoso.
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Brittany Franklin Oct 28, 2019 10:59 AM 
Sophos seems to be having mysterious issues on this computer.
Investigate with your sleuthing skills.
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