Service Request Ticket

Service Request Information

CONTACT	Name	Harrington, Ryan	Date	Oct 28, 2019 01:57 PM
	Department	College of Education	Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150606 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	JG65HC2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
	Serial No.	JG65HC2	Location	PDR
	CPU	Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2015004715
	Wired NIC	28:F1:0E:0E:CD:C5
	Wireless NIC	40:49:0F:06:20:23

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Oct 30, 2019 04:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Oct 30, 2019 03:37 PM	**This is an email** My wife was going to pick it up on her way home today, Rachel Harrington. Thanks very much for your help.	Add Attachment
Joe Collinsworth	Oct 30, 2019 01:08 PM	finished and ready	Add Attachment
Joe Collinsworth	Oct 30, 2019 12:58 PM	installing updates	Add Attachment
Katherine Reynoso	Oct 29, 2019 04:52 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Katherine Reynoso	Oct 29, 2019 04:52 PM	Task reassigned to Gino Salazar.	Add Attachment
Katherine Reynoso	Oct 29, 2019 04:03 PM	Started reimage. He had everything updated.	Add Attachment
Katherine Reynoso	Oct 29, 2019 09:56 AM	Took 42 minutes to sign in with .\ucsadmin	Add Attachment
Katherine Reynoso	Oct 29, 2019 09:26 AM	I sent him an email to see if I can reimage the computer. I might need to backup his files like desktop.	Add Attachment
Megan Thibeault	Oct 29, 2019 07:34 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Natalie Plasker	Oct 28, 2019 01:59 PM	laptop and charger are in the in box.	Add Attachment
Natalie Plasker	Oct 28, 2019 01:57 PM	The computer is taking about 20min to start up. Once it turns all the way on it displays a message about updates failing.	Add Attachment