Service Request Ticket

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Service Request Information

CONTACT	Name	Gillespie-Bennett, Octavious	Date	Oct 29, 2019 11:40 AM
	Department	Athletics	Phone
	Location		Email	gillespieo@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20181457 (opens in a new window)	Bldg/Room	NPE 213
	Service Tag	HDFKJT2	Description	Dell Latitude 5300 laptop(i5-8365U, 1.6GHZ quad)
	Serial No.	HDFKJT2	Location	Octavious Gillespie-Bennett
	CPU	Intel Core i5-8365U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;
	Wired NIC	E4:54:E8:00:F7:DF
	Wireless NIC	3C:F0:11:CD:1C:07

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	flahert@wou.edu	88925

Tracking

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	Feb 28, 2020 03:49 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Katherine Reynoso	Nov 21, 2019 08:19 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Katherine Reynoso	Nov 18, 2019 03:47 PM	I haven't gotten any replies.	Add Attachment
Katherine Reynoso	Nov 12, 2019 11:41 AM	Status changed from (6) Ready to Deliver to (7) Waiting for Contact	Add Attachment
Katherine Reynoso	Nov 08, 2019 08:23 AM	He said he would look into it.	Add Attachment
Katherine Reynoso	Nov 07, 2019 02:45 PM	I sent an email to Zach about the missing computer.	Add Attachment
Katherine Reynoso	Nov 07, 2019 08:06 AM	It was delivered and set up. I brought back CPU, and I couldn't find 20111084, but I'll keep looking.	Add Attachment
Megan Thibeault	Nov 06, 2019 07:50 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Nov 04, 2019 04:49 PM	I called and he said he would be available at 4:00 PM. He needs sign in hardwire.	Add Attachment
Katherine Reynoso	Nov 01, 2019 08:30 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Katherine Reynoso	Oct 31, 2019 10:30 AM	Task reassigned to UCS Tech.	Add Attachment
Katherine Reynoso	Oct 29, 2019 04:17 PM	I left it on the inventory counter. Don't forget to ask about where W 20091430	Add Attachment
Katherine Reynoso	Oct 29, 2019 04:06 PM	I left him a VM	Add Attachment
Katherine Reynoso	Oct 29, 2019 04:00 PM	Reimage finished with software	Add Attachment
Megan Thibeault	Oct 29, 2019 03:01 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Megan Thibeault	Oct 29, 2019 01:12 PM	213-278-4529	Add Attachment
Tricia Flaherty	Oct 29, 2019 11:54 AM	new W#20181457	Add Attachment
Megan Thibeault	Oct 29, 2019 11:47 AM	W20181457	Add Attachment
Megan Thibeault	Oct 29, 2019 11:47 AM	Kat got the image started	Add Attachment
Tricia Flaherty	Oct 29, 2019 11:40 AM	we need to find this laptop that was associated with Asst Track/CC W#20111084	Add Attachment