Service Request Ticket

Service Request Information

CONTACT	Name	Richter, Marlee	Date	Oct 29, 2019 04:29 PM
	Department	Legal	Phone	89471
	Location		Email	richterm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181062 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	885KDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	885KDW2	Location	Loaner Shelf
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E7:CF:EA

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Oct 31, 2019 05:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Oct 31, 2019 05:02 PM	Moved and setup the 302B and moved Marlee's computer	Add Attachment
Joe Collinsworth	Oct 30, 2019 03:35 PM	The computer is finished by the way	Add Attachment
Joe Collinsworth	Oct 30, 2019 03:34 PM	Delivered equipment, desk isn't set up yet so she wants this done tomorrow afternoon	Add Attachment
Gino Salazar	Oct 30, 2019 01:16 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Gino Salazar	Oct 30, 2019 01:13 PM	Just started the imaging process	Add Attachment
Megan Thibeault	Oct 30, 2019 01:04 PM	Task reassigned to Gino Salazar.	Add Attachment
Megan Thibeault	Oct 30, 2019 01:04 PM	Can you work on this please	Add Attachment
Megan Thibeault	Oct 30, 2019 07:41 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Oct 30, 2019 07:41 AM	Can you start the image then pass this onto Gino, please.	Add Attachment
Tricia Flaherty	Oct 29, 2019 04:29 PM	I have assigned W#20181062 Dell cpu & W#20181108 Dell monitor to go to NEW HIRE Marlee Richter, in LEGAL AD302. They have also purchased a 2nd display W#20190622 to go with this setup. All of this equipment is on the Inventory counter in ITC008 with NEW HIRE setup form. Only thing I am not certain of is if the office is ready for delivery. She is currently using a loaner laptop from UCS.	Add Attachment