Service Request Ticket - # 74365

Service Request Information

CONTACT Name Vaughn, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 29, 2019 06:50 PM
Department Creative Arts/Art Phone
Location Email vaughnj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20190061[Edit Inv] (opens in a new window) Bldg/Room DFSC 101
Service Tag Description Xerox Versalink C600/DNM Color Printer XPPS
Serial No. 9RA682213 Location DFSC 101 LAB printer (XPPS) replacement

Model C600/DNM Hostname printer-dev101wou.edu
Notes XPPS PROGRAM for supplies and repair large office printer(10-20 users) -Print Res1200 x2400 dpi -Max Print Size: 8.5x14in -Print Speed: 55 ppm -First Print Out Time: 8 Seconds -Automatic Duplexing; -5in Color Touchscreen; -Front-Side USB -150-Sheet Bypass & 550-Sheet Input Trays -Monthly Duty Cycle: 120,000 Pages -USB 3.0 & Ethernet; STUDENT TECH PRINTER WITH XPPS IP:140.211.114.84 Metered pin: Ink/Toner Refill Standard Capacity Toner Cartridges: Black: 6,000 pages6 106R03899 Cyan: 6,000 pages6 106R03896 Magenta: 6,000 pages6 106R03897 Yellow: 6,000 pages6 106R03898 High Capacity Toner Cartridges: Black: 12,200 pages6 106R03903 Cyan: 10,100 pages6 106R03900 Magenta: 10,100 pages6 106R03901 Yellow: 10,100 pages6 106R03902; Extra High Capacity Toner Cartridges: Black: 16,900 pages6 106R03919 Cyan: 16,800 pages6 106R03916 Magenta: 16,800 pages6 106R03917 Yellow: 16,800 pages6 106R03918 Cyan Drum Cartridge: 40,000 pages7 108R01485 Magenta Drum Cartridge: 40,000 pages7 108R01486 Yellow Drum Cartridge: 40,000 pages7 108R01487 Black Drum Cartridge: 40,000 pages7 108R01488 Waste Cartridge: 30,000 pages7 108R01416

Wired NIC 9C:93:4E:8A:58:46

TECHS Submitted by Joseph Tavares Contact jtavares15@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Nov 12, 2019 08:29 AM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Oct 30, 2019 11:49 AM 
Should be good to go.
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Bradley Karkanen Oct 30, 2019 11:48 AM 
Pushing the driver now
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Anthony Franklin Oct 30, 2019 11:30 AM 
Task reassigned to Bradley Karkanen.
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Anthony Franklin Oct 30, 2019 11:30 AM 
Driver unavailable.  Bradley will push them.
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Joseph Tavares Oct 29, 2019 06:50 PM 
****This is an email****

Hi helpdesk,
Some of my students are trying to print in ITC 001 from the Macs and are encountering an 
error. It prints out one sheet of paper and says:

ERROR: undefined
OFFENDING COMMAND: MS-1930
STACK:
/AAAAAE+*Trebuchet
/FontName

Thanks for the help!

Jen Vaughn (she, her)
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