Service Request Ticket

Service Request Information

CONTACT	Name	Miller, Katherine	Date	Oct 30, 2019 11:35 AM
	Department	Behavioral Sciences Division	Phone	89529
	Location		Email	millerka@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20131007 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple Macbook Air 13.3-inch #Z0P0
	Serial No.	C02MQ5LYF6T6	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(1.4GHz, dual core, 3MB L3)
	OS	MAC OS X 10.11 (El Capitan)	Software	MS Office 2011 Std for MAC from P0094155, Logic Pro X from Music Licenses P0095256 and MakeMusic Finale 2014 from P0095335 *must be MAVERICK OS with last two software titles*
	Wireless NIC	48:D7:05:B6:C0:B9
	Bluetooth NIC	48:D7:05:B6:C0:BA

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	franklina@wou.edu	88956

Entered by	Date	Memo
Anthony Franklin			Email Public
Entered by	Date	Memo
Stephanie Magee	Oct 30, 2019 02:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stephanie Magee	Oct 30, 2019 02:02 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Stephanie Magee	Oct 30, 2019 02:02 PM	picked up laptop	Add Attachment
Anthony Franklin	Oct 30, 2019 01:35 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Anthony Franklin	Oct 30, 2019 01:35 PM	Updated and returned to front desk	Add Attachment
Megan Thibeault	Oct 30, 2019 12:04 PM	Task reassigned to Anthony Franklin.	Add Attachment
Stephanie Magee	Oct 30, 2019 11:50 AM	she will be back at 2pm	Add Attachment
Stephanie Magee	Oct 30, 2019 11:35 AM	Kate will be dropping off the laptop, please check to see if its on the newest office and if it has updates	Add Attachment