Service Request Ticket

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Service Request Information

CONTACT	Name	Walczyk, Kevin	Date	Oct 30, 2019 03:33 PM
	Department	Creative Arts/Music	Phone	88274
	Location		Email	keveli@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160898 (opens in a new window)	Bldg/Room	APSC 102
	Service Tag		Description	Apple Mac Pro 3.5GHz 6-Core Intel Xeon E5 #MD878LL/A
	Serial No.	F5KTN07CF693	Location	Kevin Walczyk, Mac Pro station CMID
	CPU	3.5GHz 6-Core Intel Xeon E5 wi/ 12MB L3
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MS OSX 10.* comes pre-installed with iLife '11; Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511; Apple Logic Pro from MusicDept licenses(license #5)(JAMF)
	Wired NIC	00:3E:E1:CC:56:18
	Wired NIC	00:3E:E1:CC:56:19
	Wireless NIC	14:BD:61:F0:24:58
	Bluetooth NIC	14:BD:61:F0:24:59

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Nov 14, 2019 02:35 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Nov 14, 2019 02:35 PM	Started the upgrade	Add Attachment
Gino Salazar	Nov 14, 2019 11:22 AM	Task reassigned to Gino Salazar.	Add Attachment
Megan Thibeault	Nov 13, 2019 08:13 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Nov 13, 2019 08:13 AM	Can we check on the status of this please	Add Attachment
Reggie Johnson	Nov 08, 2019 11:31 AM	This has been upgraded	Add Attachment
Reggie Johnson	Nov 08, 2019 09:54 AM	Currently upgrading to Mojave	Add Attachment
Reggie Johnson	Nov 08, 2019 08:19 AM	**This is an outgoing email Hi Kevin, I need some additional information regarding service request #74380 Description: 11/1 @ 1pm** OS update We are able to stop by and upgrade the MIDI lab computer to Mojave anytime. We need anyone who uses the computer to back up their personal files, bookmarks/favorites to the H:/ drive. Once that is completed we can proceed with the upgrade. When would be a good time for a UCS Tech to stop by and upgrade? Reggie UCS Tech	Add Attachment Public
Reggie Johnson	Nov 01, 2019 04:39 PM	Stopped by and none was there. 102 is locked and they had no key to get in. Will have e to stop by on Mon	Add Attachment
Reggie Johnson	Nov 01, 2019 09:52 AM	Task reassigned to Reggie Johnson.	Add Attachment
Stephanie Magee	Oct 30, 2019 03:33 PM	**This is an email** We were wondering if we could have the Mac Pro in the MIDI lab (APSC 102) upgraded to Mac OS 10. 14 Mojave so we are able to receive new updates to Logic Pro X. Please let me know if you have any questions.	Add Attachment