Service Request Ticket - # 74381

Service Request Information

CONTACT Name Winterburn, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 30, 2019 04:28 PM
Department Center for Academic Innovation Phone
Location Email winterburnd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20110846[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 2GG65V1 Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2GG65V1 Location PDR 2023 Giveaway

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446; TRANSFERRING TO NEW USER AND UPGRADING --DO NOT RE INSTALL-secondary station install of: STATA/SE12 single user license from VISA2012003072

Wired NIC 18:03:73:23:50:64


TECHS Submitted by Reggie Johnson Contact rjohnson17@wou.edu 88925
Primary Technician Contact ucsaccountadmin@wou.edu 88955

Tracking

Entered by Date Memo
Account Administration
Email

Public

Entered by Date Memo
Monica Valencia Jan 31, 2022 11:26 AM
Task reassigned to Account Administration.
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Monica Valencia Jan 31, 2022 11:26 AM
Status changed from (1) Pending to (5) Completed
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John Rushing Jun 18, 2020 02:52 PM
Task reassigned to Scott Killip.
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John Rushing Jun 18, 2020 02:52 PM
Replace 20130905[Edit Inv] PC with GFA.
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Tricia Flaherty Nov 12, 2019 03:25 PM
ignore note below I was in wrong SR
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Tricia Flaherty Nov 12, 2019 03:24 PM
sent her an email with options 11-12-2019
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Tricia Flaherty Nov 06, 2019 08:57 AM
****This is an email****
Jennifer,

The "original" computer(W#20110846) that this adjunct 
was using is not a GFA eligible station.  It was Siobahn 
Maty's secondary station when originally purchased and 
was listed as in STORAGE on the Inventory update sheet 
that I was working with Kimber on last Spring.   It is 
EXEMPT from the GFA replacement cycle and never 
should have been put out as a user's primary 
workstation.  

The model(Optiplex 990) is right near the Windows 10 
compatibility cutoff for being able to get drivers that 
work in Windows 10 for this hardware.   I asked the Techs 
to give him a UCS Loaner cpu until it can be addressed 
by Education for figuring out a station to replace it 
moving forward.

Tricia


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Katherine Reynoso Nov 05, 2019 03:48 PM
Task reassigned to Tricia Flaherty.
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Katherine Reynoso Nov 05, 2019 03:48 PM
Loaner is in place it was 20130905[Edit Inv]
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Natalie Plasker Nov 05, 2019 12:38 PM
Task reassigned to Katherine Reynoso.
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Natalie Plasker Nov 05, 2019 12:38 PM
called, and still does not have a loner. He would 
like to get one as soon as possible. 
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Katherine Reynoso Nov 01, 2019 12:10 PM
Priority changed from (3) Priority to (2) High Priority.
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Katherine Reynoso Nov 01, 2019 12:10 PM
Task reassigned to Reggie Johnson.
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Katherine Reynoso Nov 01, 2019 12:10 PM
Needs a loaner for right now. He needs it today 
because he has a class tomorrow.
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Katherine Reynoso Nov 01, 2019 10:10 AM
Task reassigned to Tricia Flaherty.
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Katherine Reynoso Nov 01, 2019 10:09 AM
I've added it back on the network and renamed it 
correctly. It is still taking 30+ minutes to log 
into .\ucsadmin 
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Katherine Reynoso Oct 31, 2019 04:54 PM
I kicked it off the network, and will add it in 
the morning. It's taking a long time to log in.
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Katherine Reynoso Oct 31, 2019 08:42 AM
****This is an outgoing email****
Hi David,

I need some additional information regarding 
service request #74381

Description: Cpu is getting stuck on log in

I'm Katherine from UCS. I understand that you have 
been having trouble logging in. Is there any way 
we can schedule a time to look at your machine 
this week? We are available 8AM-5PM.

Thank You,
Katherine
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Public
Katherine Reynoso Oct 31, 2019 08:31 AM
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Oct 31, 2019 08:20 AM
990's can't be reimaged.
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Reggie Johnson Oct 30, 2019 04:28 PM
Takes up to 30 minutes to log in. This cpu is a 
990 so I will have to prep a loaner and swap with 
him. He wanted his cpu reimaged. 
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