Service Request Ticket - # 74382

Service Request Information

CONTACT Name Grammer, Julie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 31, 2019 08:47 AM
Department College of Liberal Arts and Sciences Phone 88877
Location Email grammerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130179[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 288M8Y1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 288M8Y1 Location PDR 2023 Giveaway

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091562

Wired NIC B8:CA:3A:8A:DF:56

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Nov 01, 2019 09:49 AM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Nov 01, 2019 09:20 AM 
Enabled legacy Option 
ROMs in the bios and 
this CPU is booting 
up fine.
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Stephanie Magee Nov 01, 2019 08:05 AM 
there is a class at 10 :)
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Stephanie Magee Nov 01, 2019 08:05 AM 
Status changed from (5) Completed to (1) Pending
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Stephanie Magee Nov 01, 2019 08:05 AM 
Status changed from (5) Completed to (1) Pending
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Stephanie Magee Nov 01, 2019 08:05 AM 
Julie called, the same computer is still dead
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Joe Collinsworth Oct 31, 2019 09:04 AM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Oct 31, 2019 08:55 AM 
Task reassigned to Joe Collinsworth.
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Alix Karkanen Oct 31, 2019 08:47 AM 
IN lab 123 - 20130176[Edit Inv] needs stella installed, and 
20130179[Edit Inv] is dead. Class starts in ten minutes.
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