Service Request Ticket

Service Request Information

CONTACT	Name	Timken, Gay	Date	Oct 31, 2019 10:29 AM
	Department	Health & Exercise Science	Phone	88217
	Location		Email	timkeng@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150417 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	SC1MRD0L8DV30	Location	Going to PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715;
	Wired NIC	38:C9:86:42:68:C7
	Wireless NIC	A4:F1:E8:D5:E1:E2
	Bluetooth NIC	A4:F1:E8:D5:E1:E3

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	smagee15@wou.edu	88925

Entered by	Date	Memo
Stephanie Magee			Email Public
Entered by	Date	Memo
Stephanie Magee	Nov 04, 2019 09:22 AM	brought back loaner, in INBOX	Add Attachment
Stephanie Magee	Nov 04, 2019 09:20 AM	Task reassigned to Stephanie Magee.	Add Attachment
Stephanie Magee	Nov 04, 2019 09:20 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stephanie Magee	Nov 04, 2019 09:20 AM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	Nov 01, 2019 03:30 PM	This is ready now. In the OUT BOX.	Add Attachment
Stephanie Magee	Nov 01, 2019 02:16 PM	needs to be done by Monday afternoon	Add Attachment
Stephanie Magee	Nov 01, 2019 02:16 PM	gave loaner back, original wasn't done yet	Add Attachment
Stephanie Magee	Nov 01, 2019 02:12 PM	dropped off loaner, in inbox	Add Attachment
Gino Salazar	Oct 31, 2019 01:44 PM	Imaging her machine	Add Attachment
Gino Salazar	Oct 31, 2019 01:04 PM	Getting 20121205, its about ready	Add Attachment
Alix Karkanen	Oct 31, 2019 10:54 AM	Task reassigned to Gino Salazar.	Add Attachment
Alix Karkanen	Oct 31, 2019 10:29 AM	Gay needs her current computer reimaged (didn't get WOU#) and will need a loaner with word and chrome on it. She would like this rady by 1-2pm today.	Add Attachment