Service Request Ticket - # 74393

Service Request Information

CONTACT Name Tierney, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 01, 2019 08:59 AM
Department Facilities Services Phone 88087
Location Email tierneyl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20161100[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag CTBL2H2 Description Dell Latitude 5480, i7-7600U, 2.8GHz dual core
Serial No. CTBL2H2 Location PDR pile - drive out

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Microsoft Project standard 2019 UCS2018008903 SCCM(ClickToRun) APR2019 SR#71898;

Wired NIC D4:81:D7:D8:3B:59


Wireless NIC 00:28:F8:FE:09:89

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Nov 01, 2019 04:03 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Nov 01, 2019 04:03 PM 
Removed McAfee 
service app rebooted 
pc.
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Reggie Johnson Nov 01, 2019 10:09 AM 
She is logged in will 
wait for her to get 
back at 11
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Reggie Johnson Nov 01, 2019 10:07 AM 
Uninstalling McAfee
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Reggie Johnson Nov 01, 2019 09:53 AM 
Task reassigned to Reggie Johnson.
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Stephanie Magee Nov 01, 2019 08:59 AM 
Laura still has McAfee on her computer and needs 
it removed. Not urgent - just whenever we can 
schedule a time with her
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