giving a new pc. GFA Setup 

SEE SR about Windows upgrade SR74726

Oh Peter...

****This is an outgoing email****
Hi Sarah,

I am the UCS technician that attempted to fix your adobe issue. 
I ended up having to work in your office for most of the 
afternoon because the power went out. Even though I spent 
a few hours on the issue, I still wasn't able to get anywhere. 
The next step is to image (wipe) your computer which will not 
only get you updated to win10, but also fix the issue. I believe 
we spoke about doing this and you said you would prefer to wait 
a few weeks before imaging and that is totally fine. In the 
meantime, i can try to set you up with an alternative PDF 
viewer or show you how to view PDFs online. If this wont work 
for you just let me know and we can work something else out. 
Sorry I couldn't be more help, let me know if what you think 
and if you have any questions/requests. If you would rather 
talk in person, I am working all day today except between 11-12. 
Have a good day and I hope to hear back from you soon.

-Peter P.
 UCS Tech

Task reassigned to Peter Puettmann.

Searched Adobe and had her try these: 
-Run the repair for the Microsoft visual C++ 
2013 Redistributable(x64&x86) and try again
restart
running the program as an admin

****This is an email****
Dear UCS,

I had a full adobe reading and editor prior to 
relocating back to NSM.  Since I came back, I 
am getting application error messages every 
time I try to open or edit pdf's, which I need 
to manipulate for posting/work.

I would appreciate this be fixed.  Thanks.  The 
computer is 20130542

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