Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Nov 01, 2019 01:53 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160075 (opens in a new window)	Bldg/Room	RA 109
	Service Tag		Description	Apple iMac 27-inch w/ Retina 5K display #Z0SD
	Serial No.	D25S40T0GQ18	Location
	CPU	Intel Core i7(4.0GHz quad)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511; Final Cut Pro X from P0101469
	Wired NIC	A8:60:B6:03:7F:85
	Wireless NIC	28:F0:76:4A:7C:04
	Bluetooth NIC	28:F0:76:4A:7C:05

TECHS	Submitted by	Shion Wakita	Contact	swakita14@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Nov 14, 2019 08:49 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Nov 14, 2019 08:49 AM	Installed cc, smart, elan, google earth and drivers	Add Attachment
Joe Collinsworth	Nov 13, 2019 12:59 PM	Started installing adobe	Add Attachment
Shion Wakita	Nov 13, 2019 12:37 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Joe Collinsworth	Nov 13, 2019 12:37 PM	I reimaged this one I think	Add Attachment
Megan Thibeault	Nov 13, 2019 08:12 AM	Check on the status of this, did adobe get put back on it?	Add Attachment
Megan Thibeault	Nov 13, 2019 08:12 AM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Nov 04, 2019 11:50 AM	did internet recovery and reinstalled mojave.	Add Attachment
Megan Thibeault	Nov 04, 2019 09:09 AM	Task reassigned to Reggie Johnson.	Add Attachment
Megan Thibeault	Nov 04, 2019 09:09 AM	Can you check on this please	Add Attachment
Shion Wakita	Nov 01, 2019 01:53 PM	Noticed that one of the iMacs in RWEC205 keeps rebooting, had Pete come look at it for a sec. decided to create a ticket for it and come back to it later.	Add Attachment