Service Request Ticket

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Service Request Information

CONTACT	Name	Rockwell-Kincanon, Janeanne	Date	Nov 01, 2019 02:00 PM
	Department	Library & Media Services	Phone	89493
	Location		Email	kincanonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180599 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag	3PJV7S2	Description	Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
	Serial No.	3PJV7S2	Location	Broken Keyboard, on parts shelf
	CPU	Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938; Camtasia 2018 Education v18 Upgrade & Snagit 2019 v19 Education Upgrade VISA2018008535 (transfer pervious v.# W#20140371);
	Wired NIC	C8:F7:50:0F:9C:03
	Wireless NIC	FC:77:74:ED:DD:E8
	Bluetooth NIC	FC:77:74:ED:DD:EC

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	flahert@wou.edu	88925

Tracking

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	Nov 04, 2019 03:32 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Nov 04, 2019 03:32 PM	No transfer of the software is needed due to the age of the software	Add Attachment
Tricia Flaherty	Nov 04, 2019 03:31 PM	**This is an email** Hi, Tricia, Thanks for the info on the outdated software that Scott has on his computer. It's not worth the hassle and potentially hobbled functionality for what I was planning. You can cancel the service request. Thanks very much! Janeanne	Add Attachment
Tricia Flaherty	Nov 04, 2019 01:48 PM	**This is an outgoing email** Hi Janeanne, I need some additional information regarding service request #74397 Description: 11/1 adobe license move In this request you are asking for the licenses of Creative Suite be moved from Scott's old station W#20141140 PC desktop to your station W#2018 0599 a Latitude 5490 PC laptop. The software that Scott had on this desktop is older Adobe suite. Adobe Master CS4 Win from P0070829, and Adobe Acrobat PRO Extended v9.0 WIN from P0070929 These are from 2009 and may not completely work in the Windows 10 operating system. Also there ae some select older versions of Adobe applications that Adobe has notified us are no longer legal to install(see article linked below). I need to knwo if you were aware of the outdated nature of these applications and if you were still wanting the Techs to install(what the can...) on to your laptop. https://support.oetc.org/hc/en- us/articles/360028033131-Copyright-related-Adobe- Creative-Cloud-updating-May-2019 Tricia	Add Attachment Public
Megan Thibeault	Nov 04, 2019 08:42 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Stephanie Magee	Nov 01, 2019 02:00 PM	**This is an email** Hello, techs, Scott Carter's last day of WOU employment is next Friday, Nov. 8. Sometime the week of Nov. 11, would you please remove Adobe Creative Suite from his computer, W2014114, in HL 220, and install that software license onto mine, W20180599, in HL 117C? Thank you, Janeanne	Add Attachment