Service Request Ticket - # 74401

Service Request Ticket - # 74401

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Service Request Information

CONTACT	Name	Lee, Russell	Date	Nov 04, 2019 09:10 AM
	Department	Facilities Services	Phone	88349
	Location		Email	leer@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181064 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	884QDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	884QDW2	Location	2 wks - Eli Altland PP
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E5:C5:13

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Dec 11, 2019 01:16 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Joe Collinsworth	Dec 11, 2019 01:16 PM	Tom says Nathan fixed it	Add Attachment
Joe Collinsworth	Dec 05, 2019 10:46 AM	Checked it with the net prowler and it's connected to the switch but unable to pull an ip.	Add Attachment
Joe Collinsworth	Dec 04, 2019 04:34 PM	Seems like the port isn't active. I checked adapter settings and it said the network cable is unplugged. May need to try a different cable or have someone check the port	Add Attachment
Megan Thibeault	Dec 04, 2019 01:50 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Megan Thibeault	Dec 04, 2019 01:50 PM	Any change you can check this out	Add Attachment
Alix Karkanen	Dec 04, 2019 11:20 AM	Came in, say's he still has no domain. Will be around anytime.	Add Attachment
Reggie Johnson	Nov 22, 2019 04:38 PM	Came in and delivered his new equipment. Got him set up but for some reason he has no network. I tried different cords it just seems like there active jack	Add Attachment
Natalie Plasker	Nov 22, 2019 09:35 AM	Came in this morning to set up a time for delivery is available today 11/22 till 12pm. If it cannot happen today, then he will not be available for another week.	Add Attachment
Bradley Karkanen	Nov 12, 2019 08:25 AM	**This is an email** Good afternoon, I had to leave early Friday and I just open my E-Mail. If you can give a time I can be here when ever	Add Attachment
Bradley Karkanen	Nov 08, 2019 11:37 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Bradley Karkanen	Nov 08, 2019 11:37 AM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	Nov 08, 2019 11:37 AM	**This is an outgoing email** Hi Russell, I need some additional information regarding service request #74401 Description: GFA SETUP:Dell OptiPlex 7060 SFF desktop W#20181064 to repalce W#20130703 for Russ in PP105 When is a good time for use to come and deliver your new computer?	Add Attachment Public
Bradley Karkanen	Nov 05, 2019 08:08 AM	This looks like it is done imaging	Add Attachment
Tricia Flaherty	Nov 04, 2019 09:10 AM	Handed PC W#20181064 to Bradley for replacement of broken desktop W#20130703 in PP105. The monitor W#20181109 is on the inventory counter along with Keyboard and mouse set. GFA SETUP form will be with cpu shortly	Add Attachment