Service Request Ticket - # 74405

Service Request Information

CONTACT Name Yang, Neng   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 04, 2019 10:45 AM
Department International Education & Development Phone 88590
Location Email yangn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20121152[Edit Inv] (opens in a new window) Bldg/Room MA 106
Service Tag Description Apple Macbook Air 13-in, 256GB Flash Storage #Z0ND
Serial No. C02KV8MFF6T6 Location Neng Yang, Asst VP of Int'l Ed&Development

CPU Intel Core i5(1.3GHz, dual-core, 3MB L3)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 for MAC std from P0090519

Wireless NIC 84:38:35:4C:D7:28


Bluetooth NIC 84:38:35:4C:D7:29

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Nov 05, 2019 03:12 PM 
Task reassigned to Megan Thibeault.
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Megan Thibeault Nov 05, 2019 03:12 PM 
Task reassigned to Megan Thibeault.
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Megan Thibeault Nov 05, 2019 03:12 PM 
Neng picked it up.
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Natalie Plasker Nov 05, 2019 01:55 PM 
Picked up laptop
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John Rushing Nov 05, 2019 01:47 PM 
The laptop is in Outbox in ITC 008 and ready to 
go.
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John Rushing Nov 05, 2019 01:41 PM 
Adobe DC, MS Office 2019 installed.
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John Rushing Nov 05, 2019 01:40 PM 
Now on macOS 10.14.6.
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John Rushing Nov 05, 2019 08:25 AM 
It was on OSX 10.8, We will needed do multiple OS 
upgrades since you can not skip more than one OS 
version.
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John Rushing Nov 05, 2019 08:21 AM 
Apple Installed is having issues finishing the 
install.  Looks like I may have to try a fresh 
install rather than the upgrade.
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Alix Karkanen Nov 04, 2019 03:47 PM 
Penny called and wanted to know if her computer was 
ready yet
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Megan Thibeault Nov 04, 2019 02:09 PM 
Task reassigned to John Rushing.
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Stephanie Magee Nov 04, 2019 11:02 AM 
20121152[Edit Inv] - Charger
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Stephanie Magee Nov 04, 2019 11:01 AM 
Penny Yang brought it in
971-218-9488
See Megan for files on Green flash drive
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Stephanie Magee Nov 04, 2019 10:56 AM 
in in box
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Stephanie Magee Nov 04, 2019 10:55 AM 
Contact changed from Faculty/Staff New to Neng Yang.
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Stephanie Magee Nov 04, 2019 10:55 AM 
she jjst wants the OS updated today, by the end of 
the day
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Stephanie Magee Nov 04, 2019 10:45 AM 
xyang16
Xinyan Yang

Needs her laptop reimaged, she spoke with Joe 
regarding this and Joe mentioned Reggie could 
do it
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