Service Request Ticket

Service Request Information

CONTACT	Name	Wolfe, David	Date	Nov 04, 2019 10:50 AM
	Department	Facilities Services	Phone	88044
	Location		Email	wolfed@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181052 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	884NDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	884NDW2	Location	Loaner Box #19
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E5:C5:34

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	franklina@wou.edu	88956

Entered by	Date	Memo
Anthony Franklin			Email Public
Entered by	Date	Memo
Anthony Franklin	Nov 06, 2019 03:25 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Anthony Franklin	Nov 06, 2019 03:25 PM	Added printer and addressed DUO issues.	Add Attachment
Anthony Franklin	Nov 05, 2019 11:10 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Anthony Franklin	Nov 05, 2019 11:10 AM	**This is an email** Hi David, Is there a good time for you all this afternoon for me to come out and address the printer and DUO issues? Thanks,	Add Attachment
Stephanie Magee	Nov 04, 2019 11:22 AM	A few of them in the office would also like some help with DUO Mobile, if you could assist with that while you're there	Add Attachment
Megan Thibeault	Nov 04, 2019 10:54 AM	Task reassigned to Anthony Franklin.	Add Attachment
Natalie Plasker	Nov 04, 2019 10:50 AM	Had someone not not to long ago to add the printers, but today they are gone. Tried walking him through how to add the printer, and he receives an error message saying "windows cannot access threesisters"	Add Attachment