Service Request Ticket

Service Request Information

CONTACT	Name	Wilkins, John	Date	Nov 04, 2019 01:51 PM
	Department	Student Engagement	Phone	88229
	Location		Email	wilkinsj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100089 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	277VMM1	Description	Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
	Serial No.	277VMM1	Location	PDR 2023 Giveaway
	CPU	Unknown
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007
	Wired NIC	B8:AC:6F:8B:08:9B

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	flahert@wou.edu	88925

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	Apr 08, 2020 01:35 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Tricia Flaherty	Apr 08, 2020 01:35 PM	SETUP of NEW station completed on Dec 20, 2019 under NEW EQUIP SR74822	Add Attachment
Tricia Flaherty	Nov 13, 2019 08:58 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Tricia Flaherty	Nov 13, 2019 08:57 AM	they have an order#11703 in to replace the EXEMPT station W#20100089 with a new PC desktop	Add Attachment
Katherine Reynoso	Nov 05, 2019 09:41 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Katherine Reynoso	Nov 05, 2019 09:40 AM	Loaner is in place. I gave admin rights.	Add Attachment
Katherine Reynoso	Nov 04, 2019 04:44 PM	Reimaged W 20130722 . Will be ready by morning at 9:00AM	Add Attachment
Megan Thibeault	Nov 04, 2019 03:27 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Megan Thibeault	Nov 04, 2019 03:27 PM	Can we put in a loaner in place for now	Add Attachment
Megan Thibeault	Nov 04, 2019 02:13 PM	Chatted Tricia about this station.. We should probably put a lonaer in place	Add Attachment
Natalie Plasker	Nov 04, 2019 01:51 PM	The computer will not turn on, and there is not light on the CPU. The monitor is working fine.	Add Attachment