Service Request Ticket - # 74420

Service Request Information

CONTACT Name Gong, Xiaopeng   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 05, 2019 09:18 AM
Department Education & Leadership Phone 89251
Location Email gongx@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170841[Edit Inv] (opens in a new window) Bldg/Room RWEC 226
Service Tag 4WQHJM2 Description Dell Latitude 5480, i7-7600U, 2.8GHz dual core
Serial No. 4WQHJM2 Location Sunny Gong, secondary laptop

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;

Wired NIC D8:9E:F3:FE:06:D1


Wireless NIC 00:21:6A:F6:7A:3E


Bluetooth NIC 00:21:6A:F6:7A:42

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Nov 07, 2019 02:53 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Joe Collinsworth Nov 07, 2019 10:07 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Joe Collinsworth Nov 07, 2019 10:07 AM 
In the office between 2 and 3
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Joe Collinsworth Nov 07, 2019 08:30 AM 
****This is an outgoing email****
Hi Xiaopeng,

Regarding service request #74420

Description: *11/5 before 12 or after 2* Dead computer

We tested your computer battery and charged it back up 
and it works perfectly again, please let me know when you 
are in the office so I can bring it by.
Thank you
Joe
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Public
Joe Collinsworth Nov 06, 2019 07:41 PM 
I think I left a voicemail
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Joe Collinsworth Nov 06, 2019 12:39 PM 
Cpu can boot without the battery, battery health is 
"Excellent", gonna let it charge up and see if it works
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Joe Collinsworth Nov 05, 2019 02:54 PM 
Picked it up. Will probably need to be warrantied. She said 
she doesn't need anything off the hard drive.
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Megan Thibeault Nov 05, 2019 09:52 AM 
Task reassigned to Joe Collinsworth.
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Alix Karkanen Nov 05, 2019 09:18 AM 
Xiaopeng has a computer that will not turn on.
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