Service Request Ticket - # 74429

Service Request Information

CONTACT Name Rhoads, Carlie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 05, 2019 01:15 PM
Department The Research Institute Phone 88328
Location Email rhoadsc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150242[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 5KWV282 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 5KWV282 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2015004715

Wired NIC 64:00:6A:83:8D:AC

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Nov 14, 2019 09:28 AM 
Status changed from (2) Scheduled to (5) Completed
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Joe Collinsworth Nov 14, 2019 09:28 AM 
I did a sophos task on this one and can confirm that it is all 
set up now
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Joe Collinsworth Nov 14, 2019 09:28 AM 
Task reassigned to Joe Collinsworth.
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Megan Thibeault Nov 13, 2019 08:12 AM 
Can this ticket be closed then?
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Reggie Johnson Nov 08, 2019 04:37 PM 
This is done moved 
20110621[Edit Inv], 20091369[Edit Inv] 
20150242[Edit Inv] to Todd 248. 
Updated inventory.
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Gino Salazar Nov 08, 2019 01:36 PM 
234 to 248
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Gino Salazar Nov 08, 2019 01:35 PM 
Task reassigned to Reggie Johnson.
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Gino Salazar Nov 08, 2019 12:44 PM 
Task reassigned to Gino Salazar.
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Joe Collinsworth Nov 07, 2019 10:02 AM 
Status changed from (1) Pending to (2) Scheduled
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Joe Collinsworth Nov 05, 2019 03:24 PM 
nothing is backed up, 
she won't be in again 
until friday
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Joe Collinsworth Nov 05, 2019 03:23 PM 
needs reimage to 
win10
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Natalie Plasker Nov 05, 2019 01:15 PM 
****This is an email****
Hi Natalie,

Thank you so much! So, I have the computer plus 
two monitors, I'll give you the numbers for all 
of those. One monitor is 20110621[Edit Inv]. The other 
monitor is 20091369[Edit Inv]. And the computer tower is 
20150242[Edit Inv]. I am currently in Todd Hall, office 
234, and am moving to office number 248, also in 
Todd Hall.

If I need to be in the office for the transfer of 
the computer and monitors, I have availability on 
November 7th, 11th, and 14th. I would like to 
have this task completed as soon as we can manage 
it, as everything from the old office has been 
moved to the new one, just need my computer now. 

Thank you again, I really appreciate it.

Best wishes,
Carlie
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Natalie Plasker Nov 05, 2019 01:15 PM 
****This is an email****
Hello,

I am over in Todd Hall in office 234; I am moving 
offices, still within Todd Hall and on the same 
floor, but was told that I should send in a 
request to have my computer moved over. I am 
moving into office 248 - same floor, same 
building, just down the hall and around the 
corner. Would it be possible to set this up? Or 
do you know who I can talk to to set this up? Any 
help would be greatly appreciated, thank you so 
much.

Best wishes,
Carlie
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