Service Request Ticket - # 74434

Service Request Information

CONTACT Name Heide, Travis   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2019 08:18 AM
Department Financial Aid Phone 89307
Location Email heidet@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181065[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 883VDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 883VDW2 Location two weeks pile -> loaner

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938; PowerFaids

Wired NIC 6C:2B:59:EA:5C:AA

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Nov 26, 2019 08:55 AM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Nov 26, 2019 08:55 AM 
Installed new part
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Megan Thibeault Nov 25, 2019 08:44 AM 
Task reassigned to Katherine Reynoso.
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Megan Thibeault Nov 25, 2019 08:44 AM 
Part finally came!!
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Megan Thibeault Nov 19, 2019 07:59 AM 
Status changed from (4) On Hold to (1) Pending
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Megan Thibeault Nov 19, 2019 07:59 AM 
Resubmitted the request
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Katherine Reynoso Nov 18, 2019 04:20 PM 
Status changed from (1) Pending to (4) On Hold
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Katherine Reynoso Nov 18, 2019 04:20 PM 
Task reassigned to UCS Tech.
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Katherine Reynoso Nov 15, 2019 09:00 AM 
Status changed from (1) Pending to (4) On Hold
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Megan Thibeault Nov 14, 2019 08:48 AM 
Status changed from (4) On Hold to (1) Pending
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Megan Thibeault Nov 14, 2019 08:48 AM 
Resumitted my request to dell
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Katherine Reynoso Nov 14, 2019 08:43 AM 
Status changed from (5) Completed to (4) On Hold
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Katherine Reynoso Nov 12, 2019 04:54 PM 
Status changed from (2) Scheduled to (5) Completed
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Katherine Reynoso Nov 12, 2019 04:54 PM 
Delivered. He needs V-key, but he will cal Soukup 
for that.
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Megan Thibeault Nov 12, 2019 03:50 PM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Nov 12, 2019 02:21 PM 
Task reassigned to Joe Collinsworth.
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Alix Karkanen Nov 12, 2019 09:01 AM 
Travis is free at around 9:30, 11, and this 
afternoon.
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Katherine Reynoso Nov 11, 2019 03:47 PM 
Task reassigned to Katherine Reynoso.
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John Rushing Nov 11, 2019 11:13 AM 
Michael Soukup installed PowerFaids today 
11/11/19.
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Megan Thibeault Nov 11, 2019 11:08 AM 
Task reassigned to UCS Tech.
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Katherine Reynoso Nov 11, 2019 10:01 AM 
Task reassigned to Reggie Johnson.
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Katherine Reynoso Nov 08, 2019 09:46 AM 
Needs powerfaids. I emailed michael soukup
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Megan Thibeault Nov 08, 2019 09:14 AM 
New front cover was ordered


Create Dispatch: Success
You have successfully submitted request SR1002512731.
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Katherine Reynoso Nov 08, 2019 08:23 AM 
Task reassigned to Katherine Reynoso.
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Joe Collinsworth Nov 07, 2019 02:58 PM 
Status changed from (6) Ready to Deliver to (2) Scheduled
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Joe Collinsworth Nov 07, 2019 02:57 PM 
****This is an email****
Hi Joe,

I am available anytime this afternoon, or tomorrow morning. 
Please let me know if a specific time works best!
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Joe Collinsworth Nov 07, 2019 11:24 AM 
Task reassigned to UCS Tech.
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Joe Collinsworth Nov 07, 2019 11:24 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Joe Collinsworth Nov 07, 2019 11:02 AM 
****This is an outgoing email****
Hi Travis,

I need some additional information regarding service 
request #74434

Description: GFA SETUP:  Dell OptiPlex 7060 SFF desktop 
W#20181065[Edit Inv] to replace W#20130857[Edit Inv] Admin 308A

Your new computer is finished updating and ready to be 
delivered. Please let me know when you are available so we 
can come set this up for you.
Thank you
Joe
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Public
Joe Collinsworth Nov 07, 2019 11:01 AM 
Did admin rights
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Joe Collinsworth Nov 07, 2019 11:01 AM 
Finished
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Joe Collinsworth Nov 07, 2019 08:20 AM 
Imaging
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Tricia Flaherty Nov 06, 2019 08:18 AM 
W#20181065[Edit Inv] cpu and W#20181110[Edit Inv] monitor are on the 
Inventory counter with GFA Setup form to go to Travis 
Heide in Financial Aid Office to replace W#20130857[Edit Inv]
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