Service Request Ticket - # 74435

Service Request Information

CONTACT Name Willard, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2019 08:32 AM
Department Criminal Justice Phone 88733
Location Email willardj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181066[Edit Inv] (opens in a new window) Bldg/Room MA 209
Service Tag 885WDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 885WDW2 Location Veronica Megallon

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E7:D1:D2

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact franklina@wou.edu 88956

Tracking

Entered by Date Memo
Anthony Franklin
Email

Public
Entered by Date Memo
Anthony Franklin Nov 15, 2019 10:43 AM 
Status changed from (7) Waiting for Contact to (5) Completed
 Add Attachment
Anthony Franklin Nov 15, 2019 10:43 AM 
Removed generic drivers and added printers 
manually from ThreeSisters.  Working now.
 Add Attachment
Anthony Franklin Nov 13, 2019 01:43 PM 
****This is an email****
Hi Jennifer,

What times are you available tomorrow for me to 
come out and take a look at your printer 
drivers?

Thanks,
 Add Attachment
Anthony Franklin Nov 13, 2019 01:43 PM 
Status changed from (1) Pending to (7) Waiting for Contact
 Add Attachment
Anthony Franklin Nov 13, 2019 01:43 PM 
Emailed her to set up meeting time.
Add Attachment
Anthony Franklin Nov 13, 2019 11:55 AM 
Status changed from (5) Completed to (1) Pending
 Add Attachment
Alix Karkanen Nov 13, 2019 11:39 AM 
Printer 20160431[Edit Inv]
 Add Attachment
Alix Karkanen Nov 13, 2019 11:38 AM 
Task reassigned to Anthony Franklin.
 Add Attachment
Alix Karkanen Nov 13, 2019 11:38 AM 
Jen is now having problems with her printer. It 
will not print in colour, even though it has ink. 
She will be out after noon, but a grad assistant 
will be around.
 Add Attachment
Gino Salazar Nov 12, 2019 02:03 PM 
Status changed from (2) Scheduled to (5) Completed
 Add Attachment
Gino Salazar Nov 12, 2019 01:59 PM 
Brought back monitor 20090322[Edit Inv] and computer 20130734[Edit Inv]
 Add Attachment
Gino Salazar Nov 12, 2019 01:58 PM 
Delivered!
 Add Attachment
Gino Salazar Nov 12, 2019 10:10 AM 
Task reassigned to Gino Salazar.
 Add Attachment
Alix Karkanen Nov 12, 2019 08:40 AM 
Jen said someone dropped it off but didn't hook it 
up. She'll be in all day except for 12-1
 Add Attachment
Peter Puettmann Nov 11, 2019 04:22 PM 
Task reassigned to UCS Tech.
 Add Attachment
Peter Puettmann Nov 11, 2019 04:18 PM 
she should be available to delivery all day tuesday. equipment is there already
Add Attachment
Megan Thibeault Nov 11, 2019 03:06 PM 
Task reassigned to Peter Puettmann.
 Add Attachment
Alix Karkanen Nov 11, 2019 03:00 PM 
Jen just called and said no one ever showed. Today 
she will be here until 5:15, and tomorrow from 8am 
to 4:30.
 Add Attachment
Joe Collinsworth Nov 07, 2019 03:00 PM 
Status changed from (6) Ready to Deliver to (2) Scheduled
 Add Attachment
Joe Collinsworth Nov 07, 2019 02:59 PM 
****This is an email****
I will be in the office today until 4:30 and tomorrow anytime 
between 8:00 and 4:30.

Thank you!
 Add Attachment
Joe Collinsworth Nov 07, 2019 11:24 AM 
Status changed from (1) Pending to (6) Ready to Deliver
 Add Attachment
Joe Collinsworth Nov 07, 2019 11:24 AM 
Task reassigned to UCS Tech.
 Add Attachment
Joe Collinsworth Nov 07, 2019 11:03 AM 
****This is an outgoing email****
Hi Jennifer,

I need some additional information regarding service 
request #74435

Description: GFA SETUP:Dell OptiPlex 7060 SFF desktop 
W#20181066[Edit Inv] to replace W#20130734[Edit Inv] MA209 (WANTS 3 
DISPLAYS)

Your new computer is finished updating and ready to be 
delivered. Please let me know when you are available so we 
can come set this up for you.
Thank you
Joe
 Add Attachment
Public
Joe Collinsworth Nov 07, 2019 11:03 AM 
Finished and gave her admin rights
 Add Attachment
Joe Collinsworth Nov 07, 2019 08:20 AM 
Imaging
 Add Attachment
Tricia Flaherty Nov 06, 2019 08:32 AM 
cpu W#20181066[Edit Inv] and monitor W#20181111[Edit Inv] are on the inventory counter 
in ITC008 with a GFA SETUP to go to Jennifer Willard, CJ Office 
Coordinator MA209 to replace cpu W#20130734[Edit Inv].  ***BE PREPARED as 
she wants to have this new station configured with 3 monitors and she 
has two in her office that she specifically will want to use as #2 and #3.
I believe their model is Dell 23-inch Monitor #P2314H and you will want 
to use displayport cabling to all three displays.
 Add Attachment