****This is an email****
Hello Allison,
The case was a grey bag checked out to me by your 
office when I was given the computer.  Tim 
brought it in last Thursday I believe so it has 
been there awhile.  Could it have been 
reabsorbed?   Inside was the basic white power 
cord for macs and a cord for a projector.  I 
think the bag has the little bar code number that 
all of the WOU computer property comes with.  
When I spoke with TIm in Canada a few minutes ago 
he said he thought he left it with your office.

I am so happy you were able to fix the problem 
with the computer.  It is so old it does not 
support many updates, and without the updates I 
cannot watch the videos I show and post for my 
online dance class so this computer has made it a 
challenge to do my job and put me out of contact 
with my online students for days at a time.  I 
hope the power cord at least can be found.  If I 
can't find that I will be completely unable to 
contact students or do my job, unless I borrow a 
computer from other colleagues which is very 
inconvenient.

I will keep looking here.  So sorry for this 
inconvenience, but I greatly appreciate the help.

Thank you,
Corrie

Task reassigned to UCS Tech.

Status changed from (1) Pending to (5) Completed

Task reassigned to Stephanie Magee.

in out box 

ready for return

****This is an outgoing email****
Hi Corrie,

I need some additional information regarding service 
request #74436

Description: *11/6* Laptop stuck on update for 3 days 

I'd like to come take a look at your Macbook, please let me 
know when you are in the office so I can come check it out.
Thank you
Joe

This laptop has said "30 min remaining" on an 
update for about 3 days