Service Request Ticket - # 74438

Service Request Information

CONTACT Name Price, Sharon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2019 09:13 AM
Department Student Enrichment Program Phone 89355
Location Email pricesl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20150665[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9RP2JB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 9RP2JB2 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2015004715; TRANSFERRED from W#20110811:Adobe Acrobat Pro 10 WIN P0084592 SR63346

Wired NIC 18:66:DA:14:1A:4E


TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public

Entered by Date Memo
Gino Salazar Nov 12, 2019 02:33 PM
Status changed from (1) Pending to (5) Completed
Add Attachment
Gino Salazar Nov 12, 2019 02:33 PM
Task reassigned to Gino Salazar.
Add Attachment
Gino Salazar Nov 07, 2019 10:15 AM
Priority changed from (3) Priority to (4) Moderate Priority.
Add Attachment
Gino Salazar Nov 07, 2019 10:15 AM
Task reassigned to UCS Tech.
Add Attachment
Gino Salazar Nov 07, 2019 10:15 AM
Status changed from (4) On Hold to (1) Pending
Add Attachment
Gino Salazar Nov 07, 2019 10:15 AM
I told her to let us know if it happens again
Add Attachment
Gino Salazar Nov 07, 2019 10:14 AM
Status changed from (1) Pending to (4) On Hold
Add Attachment
Gino Salazar Nov 06, 2019 11:50 AM
Status changed from (5) Completed to (1) Pending
Add Attachment
Gino Salazar Nov 06, 2019 11:50 AM
Status changed from (1) Pending to (5) Completed
Add Attachment
Gino Salazar Nov 06, 2019 11:17 AM
I'm pretty sure shes just sleeping the computer not locking
Add Attachment
Gino Salazar Nov 06, 2019 10:39 AM
Task reassigned to Gino Salazar.
Add Attachment
Stephanie Magee Nov 06, 2019 09:13 AM
Hi Stephanie,

It was up with my browsers all on the bottom 
ready to be opened as if I were just using it.
And I've noticed it when I've locked it during 
the day as well. 

Maybe it's set on a time setting I'm unaware 
of?  My thought was if I locked it, it would 
stay locked until I returned to unlock it.

WOU # 2015 0665
Add Attachment
Stephanie Magee Nov 06, 2019 09:13 AM
Sharon, 
When you return to your computer is it logged 
on or displaying the login screen?

Stephanie 
Add Attachment
Stephanie Magee Nov 06, 2019 09:13 AM
****This is an email****
Greetings UCS,

Last night when I left my office, I did the 
Control / Alt / Delete and clicked the "Lock" 
but when I came in this morning, my screen was 
up - NOT locked.  I've noticed this has 
happened several times leaving my computer 
unsecured.  (and everyone comes and goes from 
my office so I'm a bit nervous with this.  Am I 
doing something wrong to get it to lock and 
stay locked?

Thank you for your assistance with this,
Sharon
Add Attachment