Service Request Ticket - # 74439

Service Request Information

CONTACT Name McDonough, Erin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2019 09:44 AM
Department Strategic Communications & Marketing Phone 89120
Location Email mcdonoughe@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131111[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag FWJBF12 Description Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
Serial No. FWJBF12 Location PDR 2023 Giveaway

CPU Intel Core i7-4600U(2.1 GHz, 4M Cache)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from P0094370

Wired NIC EC:F4:BB:3E:9B:F5


Wireless NIC 80:86:F2:6F:21:24


Bluetooth NIC 80:86:F2:6F:21:28

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Nov 07, 2019 02:46 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Joe Collinsworth Nov 07, 2019 02:46 PM 
I reimaged her computer in a separate task, got her vpn set 
up and did outlook as well. She's gonna test it from home 
tonight and let me know if it doesn't work
 Add Attachment
Joe Collinsworth Nov 07, 2019 08:28 AM 
****This is an outgoing email****
Hi Erin,

Regarding service request #74439

Description: VPN set up **11/6 @ 12:15**

I'd like to come finish setting up your computer after the 
update, please let me know when you will be in the office so 
I can come by.
Thank you
Joe
 Add Attachment
Public
Stephanie Magee Nov 06, 2019 12:29 PM 
Task reassigned to Joe Collinsworth.
 Add Attachment
Megan Thibeault Nov 06, 2019 10:38 AM 
Also check to make sure she has outlook set back up
 Add Attachment
Natalie Plasker Nov 06, 2019 10:19 AM 
Emailed saying she is available for someone to 
help at 12:15
 Add Attachment
Stephanie Magee Nov 06, 2019 09:44 AM 
Erin got the qot update and needs a VPN set up.
Offered for a tech to call- haven't heard back 
about that
Not on campus today, trying to schedule this 
for tomorrow 11/7
 Add Attachment