Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Nov 06, 2019 10:58 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171070 (opens in a new window)	Bldg/Room	SSC 105
	Service Tag	CSTFRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSTFRP2	Location	Second Front Desk
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; transfer from W#20120887: ZoomText Mag/Reader v10 VISA2012003435, TextAloud 3 VISA2012003434, Prism Video Format Converter Plus MPEG2 Ed. VISA2013003980, Techsmith Camtasia Studio v8.4 VISA2013003981 UPGRADED to Camtasia 2020 Education v.20 VISA2019011097 order #11892 MAY2020 SR# 75952; MathType v6.9 WIN VISA2014004355, ABBYY FineReader Pro. Edition v.11 P0090073 upgraded MARCH2015 to Abbyy Fine Reader Pro v12.0 P0096745; Camtasia 2024(remove before reimage)
	Wired NIC	54:BF:64:5D:1A:73

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Nov 08, 2019 02:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Nov 08, 2019 02:29 PM	Went over there and looks like its all up and running	Add Attachment
Gino Salazar	Nov 08, 2019 11:25 AM	Task reassigned to Gino Salazar.	Add Attachment
Megan Thibeault	Nov 07, 2019 01:38 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Natalie Plasker	Nov 06, 2019 10:59 AM	Contact Info: Leah Boysen V00338607	Add Attachment Public
Natalie Plasker	Nov 06, 2019 10:58 AM	The office of disability in APSC 405 is having trouble running a program they use for captions. the program icon bounces on the bottom bar, but it never opens. Tried a reboot, but still having the issue.	Add Attachment