Service Request Ticket - # 74444

Service Request Information

CONTACT Name Daniels, Joshua   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2019 11:58 AM
Department Social Science Phone 89358
Location Email danielsj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140651[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. C02PQ11PF8J7 Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from xxxx2014004298

Wired NIC 98:5A:EB:CD:6C:53


Wireless NIC AC:29:3A:93:01:7B


Bluetooth NIC AC:29:3A:93:01:7C

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Nov 14, 2019 12:37 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Nov 14, 2019 12:37 PM 
Delivered!
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Savannah Sharp Voss Nov 14, 2019 12:08 PM 
Called and said anytime from now (12) to 3pm would 
work great!
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Gino Salazar Nov 14, 2019 11:24 AM 
Left Vm
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Megan Thibeault Nov 13, 2019 08:11 AM 
Task reassigned to Gino Salazar.
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Megan Thibeault Nov 13, 2019 08:11 AM 
Can we get this returned to the user
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Gino Salazar Nov 08, 2019 10:38 AM 
I ran everything on it so it should be all good bro!
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Gino Salazar Nov 08, 2019 10:38 AM 
Task reassigned to Reggie Johnson.
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Gino Salazar Nov 07, 2019 02:01 PM 
Ran thin image
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Megan Thibeault Nov 07, 2019 01:22 PM 
Task reassigned to Gino Salazar.
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Reggie Johnson Nov 06, 2019 03:17 PM 
Took 20140651[Edit Inv] to my desk and attempting to reimage
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Megan Thibeault Nov 06, 2019 02:27 PM 
Task reassigned to Reggie Johnson.
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Natalie Plasker Nov 06, 2019 11:59 AM 
Would like a tech to call before they head that 
way.
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Natalie Plasker Nov 06, 2019 11:58 AM 
The computer has been running extremely slow 
lately, and now they are not able to login. They 
said that wheel just spins and spins.
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