Service Request Ticket - # 74448

Service Request Information

CONTACT Name Metro, Stacy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2019 12:08 PM
Department Athletics Phone 8-8384
Location Email metros@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181482[Edit Inv] (opens in a new window) Bldg/Room NPE 211
Service Tag BTK1FX2 Description Dell OptiPlex 7060 SFFdesktop i5-8600 4.3Ghz 6core
Serial No. BTK1FX2 Location Kaiao Nahale-a

CPU intel i5-8600(6-Core/9MB/6T/up to 4.3GHz/65W)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E7:63:B9

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Jan 22, 2020 01:47 PM 
Status changed from (6) Ready to Deliver to (5) Completed
 Add Attachment
Katherine Reynoso Jan 22, 2020 09:49 AM 
Task reassigned to Katherine Reynoso.
 Add Attachment
Katherine Reynoso Jan 22, 2020 09:49 AM 
It was delivered already.
 Add Attachment
Katherine Reynoso Jan 22, 2020 08:07 AM 
****This is an outgoing email****
Hi Stacy,

I need some additional information regarding 
service request #74448

Description: IFC SETUP: PC desktop replacement 
W#20181482[Edit Inv] replacing W#20091302[Edit Inv] for Stacy Metro

I'm Katherine from UCS. It looks like we have 
your IFC replacement for your old computer 
ready to be delivered. This will replace the 
loaner computer we currently have in place. We 
also provide an additional monitor, mouse, and 
keyboard. If there is no special software 
needed, we can deliver the items as soon as 
possible. Let me know some preferred times and 
dates that would be convenient for you. If you 
have any questions feel free to contact our 
front office at 503-838-8925.

Thank You,
Katherine Reynoso
 Add Attachment
Public
Tricia Flaherty Jan 10, 2020 11:51 AM 
Task reassigned to UCS Tech.
 Add Attachment
Tricia Flaherty Jan 10, 2020 11:51 AM 
Check Status please
 Add Attachment
Reggie Johnson Dec 02, 2019 10:34 AM 
Task reassigned to Reggie Johnson.
 Add Attachment
Katherine Reynoso Nov 25, 2019 04:25 PM 
Status changed from (1) Pending to (6) Ready to Deliver
 Add Attachment
Reggie Johnson Nov 22, 2019 04:44 PM 
Task reassigned to UCS Tech.
 Add Attachment
Reggie Johnson Nov 22, 2019 04:44 PM 
****This is an outgoing email****
Hi Stacy,

I need some additional information 
regarding service request #74448

Description: IFC SETUP: PC desktop 
replacement W#20181482[Edit Inv] replacing 
W#20091302[Edit Inv] for Stacy Metro

Your new equipment set up is ready to be 
delivered. When is a good date and time 
for a UCS Tech to visit your office and 
set this up for you?

Reggie
UCS Tech
 Add Attachment
Public
Reggie Johnson Nov 22, 2019 02:32 PM 
This is done, Setting back on inventory counter. 
Added Stacy as an admin.
 Add Attachment
Tricia Flaherty Nov 13, 2019 08:44 AM 
Task reassigned to New Equip. Setup.
 Add Attachment
Tricia Flaherty Nov 13, 2019 08:42 AM 
I have put cpu W#20181482[Edit Inv] and monitor W#20181471[Edit Inv] to go 
out for Stacy Metro to replace W#20091302[Edit Inv] 
(loaner20130711).  This is on the Inventory counter with IFC 
Setup form
 Add Attachment
Katherine Reynoso Nov 12, 2019 10:43 AM 
Task reassigned to Tricia Flaherty.
 Add Attachment
Katherine Reynoso Nov 12, 2019 09:35 AM 
Delivered Loaner.
 Add Attachment
Megan Thibeault Nov 12, 2019 07:33 AM 
Task reassigned to Katherine Reynoso.
 Add Attachment
Megan Thibeault Nov 11, 2019 07:44 AM 
She will be back on Tuesday, we will put the loaner in place then. I will follow up with Trica about the CPU.
 Add Attachment
Katherine Reynoso Nov 08, 2019 09:54 AM 
I have loaner 20130711[Edit Inv] ready to go with admin 
rights. It is going to be on the stand up desk.
 Add Attachment
Megan Thibeault Nov 07, 2019 01:41 PM 
****This is an outgoing email****
Hi Stacy,

We were just following up with you regarding a service request that we have for you.  (#74448)

Description: *11/6-11/8 anytime* Computer is getting full  

We were wondering if we could put a loaner in place of your machine. We can not reimage your machine due to age. Do you have anything saved locally on your computer?


Thanks,
Megan Thibeault
 Add Attachment
Public
Megan Thibeault Nov 07, 2019 01:39 PM 
Let's just take the user a loaner for now.
Add Attachment
Megan Thibeault Nov 06, 2019 03:29 PM 
I sent a note to Tricia about the age of this CPU
 Add Attachment
Natalie Plasker Nov 06, 2019 12:08 PM 
****This is an email****
Service Tag#53Q1KM1
20091302[Edit Inv]

I am gone until Sunday on a team road trip so 
you can come by and get Randi Lydum to open my 
door and she will let you in on the computer.  
She is located on the first floor in the main 
office.
-Stacy
 Add Attachment
Natalie Plasker Nov 06, 2019 12:08 PM 
****This is an email****
My computer is saying it is full and wont let 
me do anything.  I have deleted as many  things 
as possible but I cannot work until it is 
fixed.
I'm in room 211  New PE

--
Thank you,


Stacy Metro


Stacy Metro
WOU Head Volleyball Coach
(503) 838-8384
345 Monmouth Ave. N 
Monmouth, OR 97361
 Add Attachment