Service Request Ticket

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Service Request Information

CONTACT	Name	Wisniewski, Loren	Date	Nov 06, 2019 02:15 PM
	Department	Health & Exercise Science	Phone	89291
	Location		Email	wisniewl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101418 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	MacBook Pro 13, 2.3GHz Dual-core Intel Core i5
	Serial No.	C02FVDUDDH2G	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	MAC OS X 10.6 (Snow Leopard)	Software	MS Office 2011 std MAC from P0081051, Camtasia for Mac v2.1 from VISA2011002956 TRANSFER to W#2013TBA JAN2015
	Wired NIC	C8:2A:14:46:D8:67
	Wireless NIC	E4:CE:8F:25:A3:4A
	Bluetooth NIC	E4:CE:8F:25:A3:4B

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Jan 24, 2020 12:09 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jan 24, 2020 10:16 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Megan Thibeault	Jan 24, 2020 10:16 AM	I just got rid of the hd, do we need this ticket open anymore?	Add Attachment
Katherine Reynoso	Nov 21, 2019 10:19 AM	Her old loaner 20101418, I saved Hard drive and sent actual computer to PDR	Add Attachment
Katherine Reynoso	Nov 07, 2019 03:20 PM	Task reassigned to Megan Thibeault.	Add Attachment
Katherine Reynoso	Nov 07, 2019 03:20 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Katherine Reynoso	Nov 07, 2019 03:11 PM	She picked up laptop, I had her sign in with ethernet and made sure she had a mobile account and admin rights.	Add Attachment
Katherine Reynoso	Nov 07, 2019 02:43 PM	**This is an outgoing email** Hi Loren, I need some additional information regarding service request #74450 Description: 11/6 before 11/7 @4 I'm Katherine from UCS. We have another loaner ready to be delivered to you. If you can contact me with a time you want to pick it up or want me to drop it off. We will need to do the initial sign-in to register your account on the computer. This should only take about ten minutes. Thank You, Katherine Reynoso	Add Attachment Public
Alix Karkanen	Nov 07, 2019 01:35 PM	**This is an email** As long as I have firefox and word, etc. PDF and video watching capabilities that would be great!	Add Attachment
Megan Thibeault	Nov 07, 2019 01:21 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Megan Thibeault	Nov 07, 2019 01:21 PM	Can you prep the loaner, probably should make sure that they are an admin.	Add Attachment
Megan Thibeault	Nov 07, 2019 01:19 PM	I guess have a tech give her a newer loaner to use until Dec. Keep this ticket open so we can follow back up.	Add Attachment
Alix Karkanen	Nov 07, 2019 11:59 AM	Task reassigned to UCS Tech.	Add Attachment
Alix Karkanen	Nov 07, 2019 11:58 AM	Asked if she needed anything on it	Add Attachment
Alix Karkanen	Nov 07, 2019 11:58 AM	**This is an email** It is a loaner from your department. Because I am a NTT faculty, I am only allowed to have a work desktop. Can I please get an upgraded loaner that I can pick up today and use through at least December? I teach 2 online courses so the laptop has been a life saver for me!Also, I don't care if it is a mac or PC. :) Can I pick it up today around 3ish?	Add Attachment
Stephanie Magee	Nov 06, 2019 02:32 PM	sent email about temp loaner	Add Attachment
Megan Thibeault	Nov 06, 2019 02:26 PM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Nov 06, 2019 02:26 PM	This is a loaner machine, what is the need, its super old we can't update it anymore, it won't run well.	Add Attachment
Stephanie Magee	Nov 06, 2019 02:15 PM	IN INbox	Add Attachment
Stephanie Magee	Nov 06, 2019 02:15 PM	Needs OS update Also gets DUO Step 3 Error on laptop but no where else.	Add Attachment