Service Request Ticket - # 74451

Service Request Information

CONTACT Name Willard, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2019 04:21 PM
Department Criminal Justice Phone 88733
Location Email willardj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20100846[Edit Inv] (opens in a new window) Bldg/Room MA 219
Service Tag Description Xerox Phaser 4510/DT Mono Laser
Serial No. ART000000 Location Department Printer

Model 4510/DT Hostname laven.wou.edu
Notes 45ppm, network ready, multiple users w/ heavy usage, two 550 sheet main trays and a 150 sheet by-pass tray, automatic duplex capabilities Old Serial#ART382500(May have been RMA) ; Xerox MaintenanceKit(110V)Phaser4510 #108R00717 VISA2016005904 NOV2016 SR61759 IP:140.211.64.21 Ink/Toner Refill

Wired NIC 00:00:AA:E3:4A:B6


TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact franklina@wou.edu 88956

Tracking

Entered by Date Memo
Anthony Franklin
Email

Public

Entered by Date Memo
Anthony Franklin Nov 21, 2019 01:43 PM
Status changed from (7) Waiting for Contact to (5) Completed
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Anthony Franklin Nov 21, 2019 01:43 PM
Code set on Copier.  Sent instructions for adding 
code on user device.
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Anthony Franklin Nov 21, 2019 10:55 AM
User unresponsive.  Set priority to Low.
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Anthony Franklin Nov 21, 2019 10:54 AM
Priority changed from (3) Priority to (5) Low Priority.
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Anthony Franklin Nov 18, 2019 08:46 AM
****This is an email****
Hi Abigail,

We talked about getting you added to the 
Criminal Justice copier.  Jennifer submitted a 
request for it; I just need the code you would 
like me to add to the copier.  Once I get that, 
I can give you access.  I'll send instructions 
for what you need to do on your end to log into 
the copier on your computer.  

Thanks,
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Anthony Franklin Nov 18, 2019 08:46 AM
Emailed Abigail directly.
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Anthony Franklin Nov 13, 2019 01:44 PM
11/13/19

Hi Jennifer, 

In order to add Abigail and Katelyn, I'll need 
them to choose a code that they want to use.  
Let me know what they pick and I'll set them 
up.

Thanks,
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Anthony Franklin Nov 13, 2019 01:44 PM
****This is an email****
11/6/19

Hi Jennifer, 

I just need the codes they would like to use 
for the copier.

Thanks,

-Anthony
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Anthony Franklin Nov 07, 2019 08:18 AM
Status changed from (1) Pending to (7) Waiting for Contact
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Anthony Franklin Nov 07, 2019 08:18 AM
Emailed her requesting desired copier codes
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Stephanie Magee Nov 06, 2019 04:21 PM
****This is an email****
Good afternoon,

I would like to request printing access for 
both of our Criminal Justice Graduate 
Assistants.

Abigail West V00351436
Katelyn Brisbe V00350620

Is there anything else you need from me in 
order to get them set up and connected to our 
printer?

Thank you,
Jen

Jennifer Willard
Administrative Program Assistant
Criminal Justice Sciences
503-838-8733 | Fax: 503-838-9707
willardj@wou.edu | Maaske Room 209
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