Service Request Ticket

Service Request Information

CONTACT	Name	Romine, Jeannie	Date	Nov 07, 2019 09:07 AM
	Department		Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171088 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	CSGDRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSGDRP2	Location	Extra desktop shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:AB:BC

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Nov 07, 2019 10:23 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Nov 07, 2019 10:23 AM	She just needed to log into portal for Facilities Help	Add Attachment
Megan Thibeault	Nov 07, 2019 10:05 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Alix Karkanen	Nov 07, 2019 09:07 AM	Jeannie says when she opens google she can't fine "facilities help" I asked her what she meant but I all she said was "I can see mine but not Facilities help?" Not sure if she means a drive or an email account. She is free until later this afternoon.	Add Attachment