Service Request Ticket

Service Request Information

CONTACT	Name	DeMers, Chad	Date	Nov 07, 2019 02:29 PM
	Department	Business Services/Printshop	Phone	88843
	Location		Email	demersc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140489 (opens in a new window)	Bldg/Room	WEL 172
	Service Tag	8KKBB42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	8KKBB42	Location	Alan Stone, Printshop Print Tech station
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; TRANSFERRED from W#20101379 dobe Acrobat Pro 10 WIN license from P0083034, Adobe Design Standard CS6 WIN from P0085592; Adobe CC 20** SERIALIZED DESKTOP order11038 SR70970;
	Wired NIC	98:90:96:BF:13:4A

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Nov 07, 2019 04:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Nov 07, 2019 04:24 PM	Self resolved	Add Attachment
Megan Thibeault	Nov 07, 2019 02:32 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Alix Karkanen	Nov 07, 2019 02:29 PM	Chad says when he tries to save an invoice as a PDF all he gets is the shell of his paper, to where it says 'print shop western Oregon university...' he thinks it might be because acrobat expired. He is in from 8-5 everyday	Add Attachment