Service Request Ticket - # 74468

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 08, 2019 08:19 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140719[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 7PB0F42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 7PB0F42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D6:B3:30

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact franklinb@wou.edu 89267

Tracking

Entered by Date Memo
Brittany Franklin
Email

Public
Entered by Date Memo
Brittany Franklin Nov 08, 2019 12:08 PM 
Status changed from (1) Pending to (5) Completed
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Brittany Franklin Nov 08, 2019 12:05 PM 
Marked as resolved in Sophos Central.
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Megan Thibeault Nov 08, 2019 09:29 AM 
Task reassigned to Brittany Franklin.
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Megan Thibeault Nov 08, 2019 09:29 AM 
Cleared all his cache.
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Megan Thibeault Nov 08, 2019 08:23 AM 
Task reassigned to Megan Thibeault.
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Brittany Franklin Nov 08, 2019 08:19 AM 
Sophos found malware called Nutcracker-Fam on W20140719.
It's located in the browser's cache though, so not sure if it will still be there. Please investigate, then put in my queue :)

'Nutcracker-Fam' at 'C:\Users\blinton16\AppData\Local\Google\Chrome\User Data\Default\Cache\f_008713'
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