Service Request Ticket - # 74477

Service Request Information

CONTACT Name Bolen, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 08, 2019 11:35 AM
Department Human Resources Phone 88552
Location Email bolenk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130885[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 43F9V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 43F9V12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A6:94:1E

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact franklina@wou.edu 88956

Tracking

Entered by Date Memo
Anthony Franklin
Email

Public
Entered by Date Memo
Anthony Franklin Nov 11, 2019 03:51 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Anthony Franklin Nov 11, 2019 03:51 PM 
Updated drivers from Windows 7 to Windows 10.  
Works now.
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Anthony Franklin Nov 11, 2019 11:40 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Anthony Franklin Nov 11, 2019 11:40 AM 
Hi Kathy, 

Is there a good time this afternoon for me to 
come by and take a look at your sound issues?

Thanks
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Megan Thibeault Nov 11, 2019 11:25 AM 
Task reassigned to Anthony Franklin.
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Natalie Plasker Nov 08, 2019 11:35 AM 
Since the computer was updated to windows 10 they have been having troubles with the volume on the computer. The audio is playing very loud, and it is jumping back and forth from playing through the computer speaker, and their head set.
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