Service Request Ticket - # 74483

Service Request Ticket - # 74483

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Service Request Information

CONTACT	Name	Camacho, Bertha	Date	Nov 08, 2019 12:50 PM
	Department	The Research Institute	Phone	89335
	Location		Email	camachob@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190347 (opens in a new window)	Bldg/Room	TODD 229
	Service Tag	DMFG0Z2	Description	Dell Latitude 5290 2-in-1 (i5-8350U quad 1.7GHz)
	Serial No.	DMFG0Z2	Location	ERS workstations, Bertha Camacho
	CPU	Intel Core i5-8350U 8thGen(Quad 1.7GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wireless NIC	DC:71:96:2D:C6:AC
	AUX NIC	98:E7:43:AF:F6:89

TECHS	Submitted by	Katherine Reynoso	Contact	kreynoso15@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Nov 26, 2019 03:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Nov 20, 2019 04:59 PM	Returned her original device, there's nothing wrong with it. It's a problem with the dock, might need driver updates or power settings	Add Attachment
Joe Collinsworth	Nov 19, 2019 11:25 AM	Swapped out and brought hers back for testing	Add Attachment
Anthony Franklin	Nov 19, 2019 10:24 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Anthony Franklin	Nov 19, 2019 10:24 AM	Recieved call from her - provided further information on her issues. Gets color flashes on power-on, BIOS hangs on Dell splash and flashes a colored line across the screen.	Add Attachment
Megan Thibeault	Nov 19, 2019 10:19 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Megan Thibeault	Nov 18, 2019 11:42 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Nov 18, 2019 11:42 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	Nov 18, 2019 11:42 AM	What is going on with this station, we can swap one out with one in our office that needs to be delivered but we need to find out what is wrong with W20190347	Add Attachment
Megan Thibeault	Nov 18, 2019 11:42 AM	**This is an email** Hello UCS, Happy Friday, I am emailing you to request a change and re-assign one of the extra Latitude tablets to you have, for TRI. As you may have a record, my current laptop has been giving me problems. We have decided to change Laptops and have this one be sent back to dell, before the warranty expires. This the information, My computer number is #20190347 I'm in Todd Hall Room 229 Please let me know if you need anything else or have any questions. Have a great day!	Add Attachment
Gino Salazar	Nov 08, 2019 02:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Nov 08, 2019 02:29 PM	Delivered!	Add Attachment
Katherine Reynoso	Nov 08, 2019 01:06 PM	Task reassigned to Gino Salazar.	Add Attachment
Katherine Reynoso	Nov 08, 2019 01:01 PM	I'm running updates and the diagnostic ran clean. After just deliver the computer back.	Add Attachment
Katherine Reynoso	Nov 08, 2019 12:50 PM	She is having trouble with her computer. It was running diagnostics when I got there. I am running diagnostics again	Add Attachment