Service Request Ticket - # 74490

Service Request Ticket - # 74490

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Service Request Information

CONTACT	Name	Larson, Malissa	Date	Nov 11, 2019 09:02 AM
	Department	Disability Access Services	Phone	88250
	Location		Email	larsonm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20130685 (opens in a new window)	Bldg/Room	APSC 405
	Service Tag		Description	Apple Thunderbolt Display (27-inch) #MC914LL/B
	Serial No.	C02ML8ZCF2GC	Location	Malissa Larson, for use with W#20130552

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Nov 13, 2019 12:36 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Nov 13, 2019 12:36 PM	Haven't heard back, closing	Add Attachment
Joe Collinsworth	Nov 12, 2019 10:43 AM	Her monoprice dock needed to be plugged in. After that it worked with no issues while I was there, told her we will try ordering a new adapter but I think that was the main issue. If not then it's just dying because it's old	Add Attachment
Peter Puettmann	Nov 11, 2019 02:41 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Peter Puettmann	Nov 11, 2019 02:40 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Peter Puettmann	Nov 11, 2019 02:40 PM	she seems to know whats wrong but didnt have time to meet with me today (mon). Could you take care of this at 10 joe? if not, gino starts at 10. She has limited availability	Add Attachment
Stephanie Magee	Nov 11, 2019 11:54 AM	Just got a call from ODS and it is still not functioning properly	Add Attachment
Peter Puettmann	Nov 11, 2019 10:32 AM	reset pram. thats what google told me to do to fix issue	Add Attachment
Peter Puettmann	Nov 11, 2019 09:20 AM	**This is an outgoing email** Hi Malissa, I need some additional information regarding service request #74490 Description: 11/11 Monitor shutting off I came by and your front desk working said that youre in meetings for most of the day. Will you have a moment for tech to meet you? If so, you can just email back with that time and I or someone else will do our best to meet you then. Thanks! --Peter P., UCS Tech	Add Attachment Public
Peter Puettmann	Nov 11, 2019 09:19 AM	Assistant says shes in meetings all day	Add Attachment
Megan Thibeault	Nov 11, 2019 09:05 AM	Could be dying? Not sure how to test it, do some googling!	Add Attachment
Megan Thibeault	Nov 11, 2019 09:04 AM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Nov 11, 2019 09:02 AM	**This is an email** Good morning, I would like to put in a service request for my monitor (20130685- located in APSC 405). While I am using it, it will just shut off, won't stay on~ I have checked the cords that hasn't not changed anything. Thank you, Malissa	Add Attachment