Service Request Ticket

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Service Request Information

CONTACT	Name	Morrison, Alexis	Date	Nov 11, 2019 09:39 AM
	Department	Disability Access Services	Phone	88250
	Location		Email	morrisona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171071 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	CSMJRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSMJRP2	Location	SL GFA Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; transfer from W#20130844: NCH-Prism Video Format Converter Plus Ed from VISA2010002228, Camtasia 7.1 from ODS Grant bundle Camtasia studio upgrade to v8.4 on VISA 2013003981 UPGRADED to Camtasia 2020 Education v.20 VISA2019011097 order #11892 MAY2020 SR# 75952; FEB2015 TRANSFERRED license of Abbyy Fine Reader Pro v8 P0054871 and MARCH 2015 Upgraded to Abbyy Fine Reader Pro V.12 P0096745; Camtasia 2024(remove before reimage)
	Wired NIC	54:BF:64:5D:26:C3

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Dec 02, 2019 10:07 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Nov 22, 2019 04:42 PM	Updated windows and drivers. Installed camtasia 8 and licensed it. Added add. Software	Add Attachment
Gino Salazar	Nov 22, 2019 02:26 PM	Task reassigned to Reggie Johnson.	Add Attachment
Gino Salazar	Nov 22, 2019 02:25 PM	Use Camtasia 8 the path is T://installs/installs$/camtasia/Studio8WIN/camtasia8_4_3.ex e and the Key is VU6SC-HMFPS-77MAJ-CPLEW-MBF7B	Add Attachment
Gino Salazar	Nov 22, 2019 10:44 AM	Will go back in like an hour	Add Attachment
Gino Salazar	Nov 22, 2019 10:44 AM	I started imaging on this	Add Attachment
Gino Salazar	Nov 21, 2019 03:03 PM	Hey Joe, can you just go get the image started on one of these? I can finish it up tomorrow, just ask the front desk person which it is	Add Attachment
Savannah Sharp Voss	Nov 21, 2019 02:57 PM	Alexis called to check on the reimage, I let her know Joe would be by tonight.	Add Attachment
Gino Salazar	Nov 21, 2019 10:30 AM	They just need camtasia installed on them after we reimage	Add Attachment
Gino Salazar	Nov 19, 2019 02:58 PM	We have to reimage one of their two student machines	Add Attachment
Gino Salazar	Nov 13, 2019 01:57 PM	Friday @ 2	Add Attachment
Alix Karkanen	Nov 13, 2019 11:48 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alix Karkanen	Nov 13, 2019 11:48 AM	Same issue again can stop by whenever today	Add Attachment
Gino Salazar	Nov 13, 2019 11:03 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Gino Salazar	Nov 13, 2019 11:03 AM	This is all good	Add Attachment
Savannah Sharp Voss	Nov 12, 2019 04:02 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Savannah Sharp Voss	Nov 12, 2019 04:02 PM	Alexis called the front desk wanted to schedule a time for Gino to come out and take a look at the computers tomorrow when the student who uses the software is there. The W20171071 is still having the same issue as listed below. W20171070 now needs admin rights.	Add Attachment
John Rushing	Nov 12, 2019 02:43 PM	Task reassigned to Gino Salazar.	Add Attachment
John Rushing	Nov 12, 2019 02:21 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
John Rushing	Nov 11, 2019 09:39 AM	Alexis in ODS is having issues with the closed captioning software. She is getting a popup message alert about the mp4 file type they are trying to use. Also having issues on W20171070	Add Attachment