Service Request Ticket

Service Request Information

CONTACT	Name	Behmard, Hamid	Date	Nov 11, 2019 09:41 AM
	Department	Mathematics	Phone	88869
	Location		Email	behmarh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190535 (opens in a new window)	Bldg/Room	NS 104
	Service Tag	1RNQ1Z2	Description	Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
	Serial No.	1RNQ1Z2	Location	Hamid Behmard, Division Chair replaces W#20140673
	CPU	Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wired NIC	98:E7:43:67:A9:8F
	Wireless NIC	50:EB:71:EB:90:CE
	Bluetooth NIC	50:EB:71:EB:90:D2

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Nov 12, 2019 11:44 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Nov 12, 2019 11:43 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Joe Collinsworth	Nov 12, 2019 11:38 AM	Battery lasted about 2.5 hours under stress which is right around what Dell says it should be. It passed diagnostics and battery health is excellent. Ran updates and gonna return it to him	Add Attachment
Joe Collinsworth	Nov 12, 2019 09:52 AM	Testing the battery	Add Attachment
Bradley Karkanen	Nov 11, 2019 09:57 AM	I started Prime95 on this. Battery shows excellent health. I seen some stuff for Windows Update. Sophos does spike the CPU and SSD big time when you do anything so that could be a big source of the issue.	Add Attachment
Bradley Karkanen	Nov 11, 2019 09:44 AM	I ran Diagnostics on this and it passed	Add Attachment