Service Request Ticket

Service Request Information

CONTACT	Name	Myers, Jeffrey	Date	Nov 11, 2019 02:45 PM
	Department	Natural Science Division	Phone	88365
	Location		Email	myersj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180757 (opens in a new window)	Bldg/Room	SAC 129
	Service Tag	27R03W2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	27R03W2	Location	Student Workstation
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938; Adobe Creative Cloud named user license for Jeff Myers install ADOBE CC desktop;
	Wired NIC	6C:2B:59:D6:9C:CD

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Nov 13, 2019 01:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Nov 13, 2019 01:21 PM	Got his sound and adobe all set up!	Add Attachment
Megan Thibeault	Nov 12, 2019 01:11 PM	Task reassigned to Gino Salazar.	Add Attachment
Megan Thibeault	Nov 11, 2019 03:00 PM	He is a named user he needs to log in and download the software	Add Attachment
Alix Karkanen	Nov 11, 2019 02:45 PM	**This is an email** Good afternoon - My desktop does not have sound connected. I really need this to review video clips for lectures. Could somebody please see that this is connected and operating? The computer is in NS 214. Also, there is a problem with Adobe Creative Cloud. My desktop should have all of the adobe programs loaded, and it does not seem to. Could this please be updated? Best, Jeff	Add Attachment