Service Request Ticket - # 74503

Service Request Information

CONTACT Name Lloyd, Leslie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 12, 2019 09:52 AM
Department Financial Aid Phone 89656
Location Email lloydl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181067[Edit Inv] (opens in a new window) Bldg/Room WEL 115D
Service Tag 884TDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 884TDW2 Location Cashier Office

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E7:D1:F2

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Nov 13, 2019 09:14 AM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Nov 13, 2019 09:14 AM 
done
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Megan Thibeault Nov 13, 2019 07:32 AM 
Task reassigned to Peter Puettmann.
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Megan Thibeault Nov 13, 2019 07:31 AM 
Loaner comes back to us. She wants two monitors setup.
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Katherine Reynoso Nov 12, 2019 04:56 PM 
Task reassigned to UCS Tech.
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Katherine Reynoso Nov 12, 2019 04:56 PM 
Powerfaids is installed. Ready for delivery. She 
will not be there, but go ahead and set it up. I'm 
not sure if she keeps the loaner she currently has 
or not. Computer is on the inventory counter.
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Katherine Reynoso Nov 12, 2019 03:44 PM 
Emailed Soukup about Powerfaids.
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Katherine Reynoso Nov 12, 2019 03:42 PM 
Image finished. Still Needs powerfaids
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Tricia Flaherty Nov 12, 2019 11:14 AM 
will need PowerFAIDS installed
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Tricia Flaherty Nov 12, 2019 09:57 AM 
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Nov 12, 2019 09:57 AM 
the new station is on the Inventory counter in ITC008 with 
NEW HIRE SETUP form
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Tricia Flaherty Nov 12, 2019 09:52 AM 
I have W#20181067[Edit Inv] cpu and W#20181112[Edit Inv] monitor that 
needs to go out ASASP for NEW HIRE in Financial Aid 
Leslie Lloyd Asst Director #2 in AD308C .  She started 
yesterday and there is currently a "loaner that was for a 
Banner consultant in her office see SR#74494  I don't 
know the W#s of the loaner but please make sure it all 
gets updated in inventory on moving things around.
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