Service Request Ticket

Service Request Information

CONTACT	Name	Thompson, Annika	Date	Nov 12, 2019 10:44 AM
	Department	VP Academic Affairs/Provost	Phone	89407
	Location		Email	thompsona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181068 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag	885YDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	885YDW2	Location	Loaner shelf - not imaged
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E5:F8:BA

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Nov 14, 2019 04:00 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Nov 14, 2019 04:00 PM	Delivered. They might call for admin rights.	Add Attachment
Katherine Reynoso	Nov 14, 2019 09:00 AM	Done imaging, needs admin rights but still has no account. Annika is available Thursday and Friday all day. Give a call when you are going to make sure they are ready.	Add Attachment
Katherine Reynoso	Nov 14, 2019 08:35 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Peter Puettmann	Nov 13, 2019 10:28 AM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Nov 13, 2019 10:28 AM	imaging on standup desk. NEEDS RENAMED	Add Attachment
Tricia Flaherty	Nov 12, 2019 10:44 AM	W#20181068 cpu and monitor W#20181113 are on top of the inventory counter in ITC008 with NEW HIRE setup form. to go out BEFORE 11-18-2019 for NEW HIRE in AD202 VP of Acad Affairs office for a Westly Parslow. Contact is Annika Thompson as Westly has not "arrived" yet.	Add Attachment