Service Request Ticket - # 74510

Service Request Information

CONTACT Name Behnke, Lyra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 12, 2019 01:23 PM
Department Deaf Studies and Professional Studies Phone 88322
Location Email behnkel@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141297[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25PX0VBF8J7 Location Going to PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.14 (Mojave) Software Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2014004298; Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019009793 OCT2019;

Wired NIC 98:5A:EB:D2:67:C7


Wireless NIC B8:09:8A:DB:D5:57


Bluetooth NIC B8:09:8A:DB:D5:58

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Nov 12, 2019 02:49 PM 
Status changed from (1) Pending to (5) Completed
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Tricia Flaherty Nov 12, 2019 02:26 PM 
Task reassigned to Joe Collinsworth.
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Tricia Flaherty Nov 12, 2019 01:23 PM 
She has changed battery but her Apple Magic Mouse that was standard on her 
iMAc desktop W#20141297[Edit Inv] is working intermittently I have put a new SPARE Apple 
Magic Mouse2 on the Inventory counter Shelf in ITC008 to go to her as a 
replacement.  PLEASE MAKE SURE YOU SHOW HER HOW TO CHARGE THIS NEW 
RECHARGEABLE MOUSE as it is different then her current MAGIC MOUSE
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