Service Request Ticket - # 74511

Service Request Information

CONTACT Name Tighe, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 12, 2019 01:32 PM
Department Criminal Justice Phone 14003
Location Email tighes@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121236[Edit Inv] (opens in a new window) Bldg/Room MA 206
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25KV2VSDNML Location Scott Tighe, TT Assoc Professor

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS Unknown Software MS Office 2011 Std for MAC from P0090649

Wired NIC 10:DD:B1:CF:C5:A7


Wireless NIC EC:35:86:4E:E1:A2


Bluetooth NIC EC:35:86:4E:E1:A3

TECHS Submitted by Gino Salazar Contact gsalazar15@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Dec 03, 2019 07:58 AM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Dec 03, 2019 07:58 AM 
Closing due to inactivity
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Joe Collinsworth Nov 26, 2019 08:10 AM 
****This is an outgoing email****
Hi Scott,

I need some additional information regarding service 
request #74511

Description: *Thursday 11/12* MacOS Upgrade

I'd like to schedule a time to give you admin rights on you 
iMac and setup your printers. Please let me know when you 
are available.
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Joe Collinsworth Nov 19, 2019 08:16 AM 
Left vm
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Joe Collinsworth Nov 14, 2019 04:25 PM 
Finished
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Joe Collinsworth Nov 14, 2019 04:24 PM 
****This is an outgoing email****
Hi Scott,

I need some additional information regarding service request 
#74511

Description: *Thursday 11/12* MacOS Upgrade

I’ve finished upgrading your iMac’s operating system and we 
now need to schedule a time when you’ll be in the office to 
give you admin rights and setup your printers. Please let me 
know when you’re available and I’ll have someone come by 
and get you setup.
Thank you
Joe
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Joe Collinsworth Nov 14, 2019 11:42 AM 
Started
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Gino Salazar Nov 14, 2019 10:46 AM 
Task reassigned to Joe Collinsworth.
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Gino Salazar Nov 12, 2019 02:35 PM 
Task reassigned to Gino Salazar.
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Gino Salazar Nov 12, 2019 01:33 PM 
Scott Tighe needs his MacOS upgrade
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