Service Request Ticket

Service Request Information

CONTACT	Name	Alapai, Valerie	Date	Nov 12, 2019 01:59 PM
	Department	Financial Aid	Phone	88684
	Location		Email	alapaiv@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20171324 (opens in a new window)	Bldg/Room	WEL
	Service Tag		Description	Xerox VersaLink C400/DNM Color Laser Printer XPPS
	Serial No.	7HB773021	Location	Student Use
	Model	C400/DNM	Hostname	finaid.wou.edu
	Notes	XPPS PROGRAM for supplies and repair Best for workteams of 2 to 10 users, Color: up to 36 ppm/Black: up to 36 ppm, First Print Out Time: 13 Seconds (Color), Maximum Print Size: 8.5 x 14" /Minimum, Print Size: 3 x 5", Automatic Duplexing on C400/DN, Print Resolution: 600 x 600 dpi, USB 3.0 and Ethernet Connectivity, 150-Sheet Bypass & 550-Sheet Input Trays, 5" Touchscreen LCD; Easy-Access USB Port, Recommended Monthly Print Volume:Up to 5,000 pages per month, Monthly Duty Cycle Max: 80,000 Pages, STUDENT TECH(XPPS); NETWORKED IP ADDRESS:140.211.116.35	Ink/Toner Refill
	Wired NIC	9C:93:4E:65:87:14

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	franklina@wou.edu	88956

Entered by	Date	Memo
Anthony Franklin			Email Public
Entered by	Date	Memo
Anthony Franklin	Nov 12, 2019 02:23 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Anthony Franklin	Nov 12, 2019 02:23 PM	Restarted printer - now working.	Add Attachment
Natalie Plasker	Nov 12, 2019 01:59 PM	The printer just outside of the financial aid office is not able to print. They said that a student tried to print, and the printer is acting as if it has no power, but it is plugged in.	Add Attachment