Service Request Ticket - # 74517

Service Request Ticket - # 74517

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Lockwood, Sarah	Date	Nov 13, 2019 09:47 AM
	Department	Student Engagement	Phone	88088
	Location		Email	lockwoods@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181478 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	BTKXDX2	Description	Dell OptiPlex 7060 SFFdesktop i5-8600 4.3Ghz 6core
	Serial No.	BTKXDX2	Location	SLIFC Shelf
	CPU	intel i5-8600(6-Core/9MB/6T/up to 4.3GHz/65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E7:66:F4

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Dec 18, 2019 10:38 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Dec 18, 2019 10:38 AM	Updated inventory	Add Attachment
Tricia Flaherty	Dec 18, 2019 09:18 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Tricia Flaherty	Dec 18, 2019 09:18 AM	Did you bring back W#20110679? If so update in inventory with current location, if not why not?	Add Attachment
Joe Collinsworth	Dec 16, 2019 10:19 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Dec 16, 2019 10:19 AM	easy	Add Attachment
Joe Collinsworth	Dec 12, 2019 03:20 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joe Collinsworth	Dec 12, 2019 02:57 PM	monday morning	Add Attachment
Joe Collinsworth	Dec 12, 2019 02:56 PM	meeting matrix, stg conference programmer	Add Attachment
Megan Thibeault	Dec 12, 2019 01:25 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Megan Thibeault	Dec 12, 2019 01:25 PM	Can you check into this, she might have emailed Reggie back but he hasn't been in and hasn't sent me anything.	Add Attachment
Reggie Johnson	Nov 22, 2019 04:45 PM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Nov 22, 2019 03:15 PM	**This is an outgoing email** Hi Sarah, I need some additional information regarding service request #74517 Description: IFC SETUP: Deliver Dell OptiPlex 7060 SFF desktopW#20181478 to reepalce W#20110679 WUC210E Looks like your New Equipment Setup is ready to be delivered to you. When is a good date and time for a UCS Tech to visit your office and setup your new desktop and monitor? You will need to back up your data from your current computer as your hard-drive will be replaced. Thanks, Reggie UCS Tech	Add Attachment Public
Reggie Johnson	Nov 22, 2019 03:11 PM	This is done, putting back on the inventory counter.Added Sarah as an admin	Add Attachment
Reggie Johnson	Nov 22, 2019 08:28 AM	currently imaging at my desk	Add Attachment
Tricia Flaherty	Nov 13, 2019 09:47 AM	New desktop PC W#20181478 and monitor W#20181467 are on Inventory counter in ITC008 with IFC Setup form to go to WUC210E(maybe D?) for Sarah Lockwood, Facilities Scheduling Manager to replace cpu W#20110679 and monitor W#20110685	Add Attachment