Service Request Ticket - # 74518

Service Request Ticket - # 74518

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Service Request Information

CONTACT	Name	Moser, Patrick	Date	Nov 13, 2019 09:59 AM
	Department	University Housing	Phone	88063
	Location		Email	moserp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181479 (opens in a new window)	Bldg/Room	WUC 210C
	Service Tag	BTJ2FX2	Description	Dell OptiPlex 7060 SFFdesktop i5-8600 4.3Ghz 6core
	Serial No.	BTJ2FX2	Location	SAB area
	CPU	intel i5-8600(6-Core/9MB/6T/up to 4.3GHz/65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E7:63:A8

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Nov 21, 2019 02:53 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Katherine Reynoso	Nov 21, 2019 02:53 PM	Delivered and with Conference Assistant installed.	Add Attachment
Katherine Reynoso	Nov 21, 2019 09:02 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Nov 18, 2019 04:25 PM	Left a vm	Add Attachment
Katherine Reynoso	Nov 15, 2019 08:06 AM	**This is an outgoing email** Hi Patrick, I need some additional information regarding service request #74518 Description: IFC SETUP: Deliver Dell OptiPlex 7060 SFF desktopW#20181479 to replace W#20110680 WUC210C I'm Katherine from UCS. Your new computer is ready to be delivered. We will need for you to back up all your files to the H. drive, before we deliver the computer. Additionally, I want to ask if there is any special software needed? If not can you send me a list of preferred times you would like this to be delivered. You can contact me or call our office at 503-838- 8925. Thank You, Katherine	Add Attachment Public
Katherine Reynoso	Nov 14, 2019 04:34 PM	Task reassigned to UCS Tech.	Add Attachment
Katherine Reynoso	Nov 14, 2019 04:34 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Katherine Reynoso	Nov 14, 2019 04:34 PM	Finished and admin rights. Back on the inventory counter.	Add Attachment
Katherine Reynoso	Nov 14, 2019 11:08 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Nov 14, 2019 10:57 AM	Started reimage	Add Attachment
Tricia Flaherty	Nov 13, 2019 09:59 AM	New desktop PC W#20181479 and monitor W#20181468 are on Inventory counter in ITC008 with IFC Setup form to go to WUC210C for Patrick Moser, Director of Student Engagement to replace cpu W#20110680 and monitor W#20110686	Add Attachment